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SCCM 2012 - client waiting for conent

Posted on 2013-06-27
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Last Modified: 2013-07-11
I have SCCM 2012 installed on a Windows 2008 R2 server with SQL 2008 R2 SP1 CU6.
When I deploy a package it shows up in the client Software Center, but never
starts to download.  Any help would be greatly appreciated. I have included the cas.log and a screen shot of Software Center.
CAS.log
softwarecenter.PNG
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Question by:FayetteMHMR
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12 Comments
 
LVL 25

Expert Comment

by:Zephyr ICT
ID: 39281476
How is your boundary set up? using AD or IP addresses?
0
 

Author Comment

by:FayetteMHMR
ID: 39281479
IP Range
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LVL 25

Expert Comment

by:Zephyr ICT
ID: 39281522
What did you try troubleshooting it?

- Reinstall agent on client? (reboot and all)
- Clear Cache?
- Verified boundary settings?
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Author Comment

by:FayetteMHMR
ID: 39281542
I have triple checked my MP,DP and IIS (including webdav) settings.  I also tried the following hotfix - http://support.microsoft.com/kb/2828900. I will try reinstalling the client agent.
0
 

Author Comment

by:FayetteMHMR
ID: 39281658
I re-installed the client agent, but the content is still showing 0% downloaded.

I'm not sure what's causing the Invalid user in CAS.log below.

<![LOG[User policy requested with no user credentials.]LOG]!><time="11:01:07.047+240" date="06-27-2013" component="ContentAccess" context="" type="2" thread="2160" file="policyagent.cpp:667">
<![LOG[Invalid user.]LOG]!><time="11:01:07.047+240" date="06-27-2013" component="ContentAccess" context="" type="2" thread="2160" file="ccmutillib.cpp:5216">
0
 
LVL 25

Expert Comment

by:Zephyr ICT
ID: 39281908
Did you have a look at the IIS logs... Is Windows authentication enabled?  Check BITS as well

E.g.:
Bitsadmin /list /allusers

Open in new window

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Author Comment

by:FayetteMHMR
ID: 39281940
Windows authentication is enabled and so is anonymous. Also, when I run the bitsadmin command I receive
the following:

BITSADMIN version 3.0 [ 7.5.7601 ]
BITS administration utility.
(C) Copyright 2000-2006 Microsoft Corp.

BITSAdmin is deprecated and is not guaranteed to be available in future versions of Windows.
Administrative tools for the BITS service are now provided by BITS PowerShell cmdlets.

Listed 0 job(s).
0
 
LVL 25

Expert Comment

by:Zephyr ICT
ID: 39281980
Could you show the IIS log? \\distributionpoint\c$\inetpub\logs\LogFiles\W3SVC1
0
 

Author Comment

by:FayetteMHMR
ID: 39281983
Sorry I ran bitsadmin from the server.  Here are the results from the client.


{6532ED48-720A-493A-8AB7-A7A7EAB4F4E8} 'WU Client Download' SUSPENDED 0 / 1 0 / UNKNOWN
Listed 1 job(s).
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Author Comment

by:FayetteMHMR
ID: 39281994
I attached the IIS log file.
u-ex130626.log
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LVL 25

Accepted Solution

by:
Zephyr ICT earned 200 total points
ID: 39282012
I see there's an error 401.2 in the log "Logon failed due to server configuration"... I'll need to check this out myself ... Maybe it gives you a clue as well
0
 

Author Comment

by:FayetteMHMR
ID: 39317816
It turned out to be a bad switch that my test machine connected to. Thanks spravtek for help.
0

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