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HP LaserJet printer hangs at boot-up

Greetings Experts! I have a HP LaserJet 3005n that's been in service for maybe 18 months. Great printer. In the last few weeks, the wheels on the printer have come off and now this printer is quickly becoming unusable.

Here is the rundown. I power on the printer and it gets to the memory testing phase where it gets hung so I removed the 32mb chip and started it up. Printer gets past memory test phase and shows the HP icon on the little lcd screen and hangs. Power it off and back on, sometimes it gets past this screen and loads up to the "ready" screen. After 10-20 minutes, printer is hung. Pushing buttons on the printer yields no results and it is unavailable from my browser. I have started it up without the network cable plugged in to see if the problem was related to the embedded network card and the hanging occurs regardless. I installed a JetDirect card and booted up with it and same results. Printer is configured to get it's IP from bootp.

After all that, I'm left scratching my head and figured I would put this out there for the brilliant minds on EE to solve. I would love to update the firmware or reload it but I have no idea how to do this or if that would even help. Thanks in advance everyone.

ded9

Close all apps and then run this fixi

http://support.microsoft.com/mats/printing_problems

Restart system and check. Also make sure hard drive is selected as the first boot device in bios. Enable usb 1.1, 2.0 etc from bios.

Ded9

samiam41

ASKER

Thanks ded9. I'm not sure that this printer has a hdd or where I would set this on the printer. The printer is a network printer that is connected to the network, not connected to my pc. No USB cable is being used.

ded9

Sorry i got it wrong. I thought you were referring to the local printer ..connected to a pc.

Ded9

SOLUTION

ded9

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samiam41

ASKER

Gotcha. I followed the steps and did a cold reset. Problem occurred again.

Finally figured out how to do an install of the updated FW. Thought that would help but no.

I set a constant ping just to see when I lose connection with it. What I found is really weird.

The first set of pings is when everything is working (I can use the web browser to connect to the printer, I can ftp into it and I can browse the menu options on the printer).

Working
Reply from 172.24.80.220: bytes=32 time<1ms TTL=64
Reply from 172.24.80.220: bytes=32 time<1ms TTL=64
Reply from 172.24.80.220: bytes=32 time<1ms TTL=64
Reply from 172.24.80.220: bytes=32 time<1ms TTL=64
Reply from 172.24.80.220: bytes=32 time<1ms TTL=64
Reply from 172.24.80.220: bytes=32 time<1ms TTL=64
Reply from 172.24.80.220: bytes=32 time<1ms TTL=64
Reply from 172.24.80.220: bytes=32 time<1ms TTL=64
Breaks
Request timed out.
Request timed out.
Reply from 172.24.80.220: bytes=32 time=29ms TTL=64
Reply from 172.24.80.220: bytes=32 time=34ms TTL=64
Reply from 172.24.80.220: bytes=32 time=32ms TTL=64
Reply from 172.24.80.220: bytes=32 time=27ms TTL=64
Reply from 172.24.80.220: bytes=32 time=31ms TTL=64
Reply from 172.24.80.220: bytes=32 time=23ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=25ms TTL=64
Reply from 172.24.80.220: bytes=32 time=22ms TTL=64
Reply from 172.24.80.220: bytes=32 time=18ms TTL=64
Reply from 172.24.80.220: bytes=32 time=38ms TTL=64
Reply from 172.24.80.220: bytes=32 time=25ms TTL=64
Reply from 172.24.80.220: bytes=32 time=31ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=21ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=32ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=16ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=15ms TTL=64
Request timed out.
Reply from 172.24.80.220: bytes=32 time=41ms TTL=64
Reply from 172.24.80.220: bytes=32 time=23ms TTL=64
Reply from 172.24.80.220: bytes=32 time=33ms TTL=64
Reply from 172.24.80.220: bytes=32 time=22ms TTL=64
Reply from 172.24.80.220: bytes=32 time=45ms TTL=64
Reply from 172.24.80.220: bytes=32 time=19ms TTL=64
Reply from 172.24.80.220: bytes=32 time=25ms TTL=64
Reply from 172.24.80.220: bytes=32 time=30ms TTL=64
Reply from 172.24.80.220: bytes=32 time=51ms TTL=64
Reply from 172.24.80.220: bytes=32 time=50ms TTL=64
Reply from 172.24.80.220: bytes=32 time=52ms TTL=64
Request timed out.
Reply from 172.24.80.220: bytes=32 time=21ms TTL=64
Request timed out.
Reply from 172.24.80.220: bytes=32 time=37ms TTL=64
Request timed out.
Reply from 172.24.80.220: bytes=32 time=41ms TTL=64
Reply from 172.24.80.220: bytes=32 time=25ms TTL=64
Reply from 172.24.80.220: bytes=32 time=36ms TTL=64
Reply from 172.24.80.220: bytes=32 time=49ms TTL=64
Reply from 172.24.80.220: bytes=32 time=44ms TTL=64
Reply from 172.24.80.220: bytes=32 time=62ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=36ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64
Reply from 172.24.80.220: bytes=32 time=11ms TTL=64

The ping continues but I can't access the printer from a browser, ftp AND the menu is frozen now. I was in the middle of browsing the menus on the printer from the printer buttons and it just freezes but the pings continue......

Whatta think?

samiam41

ASKER

Seeing a lot of reports of the formatter board may be bad. Any history with this?

SOLUTION

☠ MASQ ☠

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samiam41

ASKER

Great information! Thanks MASQUERAID. Checking into it now.

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ded9

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samiam41

ASKER

The formatter is cooked. I appreciate everyone's time and help with this. The part is a couple hundred dollars so I'm using a different printer now. Glad to know what was wrong!

Take care everyone!