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Non-BES blackberry not syncing with contacts

I have a user with a blackberry however we have done away with the BES.  I added the account to her device using the "Other" option, entered the email address, password and the emails synced.  However the contacts did not.  Any advice?
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David Carr
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with pop3.  when i went to add there are options for yahoo, gmail, aol and other but not Exchange.  I chose other and added the email address and password.
What type of BB? mine is synched using Active Synch and the settings need to be enabled in the Account, (synch contacts On)
it is a bold but there is no option for active sync
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Contacts do not sync with pop3. Why did you get rid of BES?
Thanks