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Non-BES blackberry not syncing with contacts

I have a user with a blackberry however we have done away with the BES.  I added the account to her device using the "Other" option, entered the email address, password and the emails synced.  However the contacts did not.  Any advice?
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brendanosmith
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brendanosmith
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3 Solutions
 
David CarrCommented:
How is the BlackBerry syncing to Exchange?
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brendanosmithAuthor Commented:
with pop3.  when i went to add there are options for yahoo, gmail, aol and other but not Exchange.  I chose other and added the email address and password.
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dswattCommented:
What type of BB? mine is synched using Active Synch and the settings need to be enabled in the Account, (synch contacts On)
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brendanosmithAuthor Commented:
it is a bold but there is no option for active sync
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dswattCommented:
active synch is enabled on the exchange server from 2010 on, you may need to chat with your exchange admin to set up permissions to access.
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Simon Butler (Sembee)ConsultantCommented:
Unless this is a Blackberry 10 there is no ActiveSync option without a third party tool.
Therefore if you want contacts to sync you have three options.

1. Reinstate BES.
2. Purchase a third party mail tool to do the sync and support ActiveSync.
3. Upgrade to a Blackberry 10 device.

POP3 will not give you contact sync - it only does the inbox, nothing else.

Simon.
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David CarrCommented:
Contacts do not sync with pop3. Why did you get rid of BES?
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brendanosmithAuthor Commented:
Thanks
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