Solved

Non-BES blackberry not syncing with contacts

Posted on 2013-06-27
8
321 Views
Last Modified: 2013-07-01
I have a user with a blackberry however we have done away with the BES.  I added the account to her device using the "Other" option, entered the email address, password and the emails synced.  However the contacts did not.  Any advice?
0
Comment
Question by:brendanosmith
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 9

Assisted Solution

by:David Carr
David Carr earned 50 total points
ID: 39281544
How is the BlackBerry syncing to Exchange?
0
 

Author Comment

by:brendanosmith
ID: 39281561
with pop3.  when i went to add there are options for yahoo, gmail, aol and other but not Exchange.  I chose other and added the email address and password.
0
 
LVL 4

Expert Comment

by:dswatt
ID: 39281569
What type of BB? mine is synched using Active Synch and the settings need to be enabled in the Account, (synch contacts On)
0
MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

 

Author Comment

by:brendanosmith
ID: 39281648
it is a bold but there is no option for active sync
0
 
LVL 4

Assisted Solution

by:dswatt
dswatt earned 50 total points
ID: 39281733
active synch is enabled on the exchange server from 2010 on, you may need to chat with your exchange admin to set up permissions to access.
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 400 total points
ID: 39281815
Unless this is a Blackberry 10 there is no ActiveSync option without a third party tool.
Therefore if you want contacts to sync you have three options.

1. Reinstate BES.
2. Purchase a third party mail tool to do the sync and support ActiveSync.
3. Upgrade to a Blackberry 10 device.

POP3 will not give you contact sync - it only does the inbox, nothing else.

Simon.
0
 
LVL 9

Expert Comment

by:David Carr
ID: 39281910
Contacts do not sync with pop3. Why did you get rid of BES?
0
 

Author Closing Comment

by:brendanosmith
ID: 39290323
Thanks
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
Find out what you should include to make the best professional email signature for your organization.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question