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Need help with KMS on Windows Server 2008 R2

Posted on 2013-06-27
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Last Modified: 2013-09-03
I downloaded and installed Office Professional Plus 2010 Key Management Service Host and when it prompted for my product key I entered the KMS volume license key that I got when purchased Office 2010 Pro.  It seemed to install and activate, but I installed Office on a Win 7 client and waited a little while for it to activate.  I then tried running it manually with the following command, and got the resulting error.

cscript ospp.vbs /act

Error Code: 0xC004F038
Error Description: The software licensing service reported that the computer could not be activated.  The count reported by your Key Management Service (KMS) is insufficient.

I also noticed where it lists the last 5 characters of the product key don't match the product key I put in the KMS host, but it was my understanding the KMS key was pre-installed with Office 2010.

I also know we hit the minimum number for the license is for 37 copies, which I verified on Microsoft's site.  Did I put the wrong key in the KMS host?
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Question by:Go-GBS
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Author Comment

by:Go-GBS
ID: 39281813
Ok, not I'm starting to see some info that you have to have at least 25 machines try to activate before it will work.

I still don't understand when I run on the KMS host, "cscript slmgr.vbs /dli" why it won't show me the count?
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Expert Comment

by:Cliff Galiher
ID: 39283375
The /dli flag queries for the number of hosts that have been activated, NOT the number of hosts that have requested activation. Since you have not yet met the threshold, the number of activated hosts is still zero, hence you won't get what you are looking for.
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Expert Comment

by:irweazelwallis
ID: 39283559
i think it should only be 5 for office and then it should start activating

this will show the specific KMS stuff for Office

cscript slmgr.vbs /dlv bfe7a195-4f8f-4f0b-a622-cf13c7d16864
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Author Comment

by:Go-GBS
ID: 39284159
I see, so once I have 5 different machines try to connect it should work?
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Expert Comment

by:irweazelwallis
ID: 39284267
yes then it should start working.

If you try and setup OS KMS the activation count is 25.
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Author Comment

by:Go-GBS
ID: 39284279
Got it.  Well I'm hoping to get an image of this laptop today and push it out, so we should see shortly.
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Expert Comment

by:irweazelwallis
ID: 39284287
on a client you should be able to get the error saying KMS count insufficient
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Author Comment

by:Go-GBS
ID: 39284299
Yep, the error I noted in my original post says that.
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Expert Comment

by:irweazelwallis
ID: 39284309
sorry completely blanked there, read it and then plain forgot it
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Author Comment

by:Go-GBS
ID: 39297860
Well, we've had at least 5 machines try, and we still get the same message.
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Expert Comment

by:Cliff Galiher
ID: 39297990
View the number of requests with the /dlv flag.
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Author Comment

by:Go-GBS
ID: 39298005
When I run "cscript slmgr.vbs /dlv" it isn't giving me the number of requests.
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Author Comment

by:Go-GBS
ID: 39298006
At the bottom it says "Remaining Windows rearm count: 3"
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Author Comment

by:Go-GBS
ID: 39298015
Okay, I ran it with "/dli all" and got some more info.  Total requests received is 54, it says it's enabled, and the current count is 4.  What am I missing, it seems like it should be working?
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Accepted Solution

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Go-GBS earned 0 total points
ID: 39307959
I think I found the issue.  Must have to do with the cmid.  I found a utility that can generate activation requests, and now it's working.  I'll have to look into fixing the cmid issue though.
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Author Closing Comment

by:Go-GBS
ID: 39459782
This has it resolved for now, plus there hasn't been any suggestions made.
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