?
Solved

Need help with KMS on Windows Server 2008 R2

Posted on 2013-06-27
16
Medium Priority
?
404 Views
Last Modified: 2013-09-03
I downloaded and installed Office Professional Plus 2010 Key Management Service Host and when it prompted for my product key I entered the KMS volume license key that I got when purchased Office 2010 Pro.  It seemed to install and activate, but I installed Office on a Win 7 client and waited a little while for it to activate.  I then tried running it manually with the following command, and got the resulting error.

cscript ospp.vbs /act

Error Code: 0xC004F038
Error Description: The software licensing service reported that the computer could not be activated.  The count reported by your Key Management Service (KMS) is insufficient.

I also noticed where it lists the last 5 characters of the product key don't match the product key I put in the KMS host, but it was my understanding the KMS key was pre-installed with Office 2010.

I also know we hit the minimum number for the license is for 37 copies, which I verified on Microsoft's site.  Did I put the wrong key in the KMS host?
0
Comment
Question by:Go-GBS
  • 10
  • 4
  • 2
16 Comments
 

Author Comment

by:Go-GBS
ID: 39281813
Ok, not I'm starting to see some info that you have to have at least 25 machines try to activate before it will work.

I still don't understand when I run on the KMS host, "cscript slmgr.vbs /dli" why it won't show me the count?
0
 
LVL 60

Expert Comment

by:Cliff Galiher
ID: 39283375
The /dli flag queries for the number of hosts that have been activated, NOT the number of hosts that have requested activation. Since you have not yet met the threshold, the number of activated hosts is still zero, hence you won't get what you are looking for.
0
 
LVL 18

Expert Comment

by:Chris
ID: 39283559
i think it should only be 5 for office and then it should start activating

this will show the specific KMS stuff for Office

cscript slmgr.vbs /dlv bfe7a195-4f8f-4f0b-a622-cf13c7d16864
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:Go-GBS
ID: 39284159
I see, so once I have 5 different machines try to connect it should work?
0
 
LVL 18

Expert Comment

by:Chris
ID: 39284267
yes then it should start working.

If you try and setup OS KMS the activation count is 25.
0
 

Author Comment

by:Go-GBS
ID: 39284279
Got it.  Well I'm hoping to get an image of this laptop today and push it out, so we should see shortly.
0
 
LVL 18

Expert Comment

by:Chris
ID: 39284287
on a client you should be able to get the error saying KMS count insufficient
0
 

Author Comment

by:Go-GBS
ID: 39284299
Yep, the error I noted in my original post says that.
0
 
LVL 18

Expert Comment

by:Chris
ID: 39284309
sorry completely blanked there, read it and then plain forgot it
0
 

Author Comment

by:Go-GBS
ID: 39297860
Well, we've had at least 5 machines try, and we still get the same message.
0
 
LVL 60

Expert Comment

by:Cliff Galiher
ID: 39297990
View the number of requests with the /dlv flag.
0
 

Author Comment

by:Go-GBS
ID: 39298005
When I run "cscript slmgr.vbs /dlv" it isn't giving me the number of requests.
0
 

Author Comment

by:Go-GBS
ID: 39298006
At the bottom it says "Remaining Windows rearm count: 3"
0
 

Author Comment

by:Go-GBS
ID: 39298015
Okay, I ran it with "/dli all" and got some more info.  Total requests received is 54, it says it's enabled, and the current count is 4.  What am I missing, it seems like it should be working?
0
 

Accepted Solution

by:
Go-GBS earned 0 total points
ID: 39307959
I think I found the issue.  Must have to do with the cmid.  I found a utility that can generate activation requests, and now it's working.  I'll have to look into fixing the cmid issue though.
0
 

Author Closing Comment

by:Go-GBS
ID: 39459782
This has it resolved for now, plus there hasn't been any suggestions made.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Scenario:  You do full backups to a internal hard drive in either product (SBS or Server 2008).  All goes well for a very long time.  One day, backups begin to fail with a message that the disk is full.  Your disk contains many, many more backups th…
A procedure for exporting installed hotfix details of remote computers using powershell
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

569 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question