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Office 2010 programs continue running in background after closing out of them.

Posted on 2013-06-27
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Last Modified: 2013-07-08
Hello,

I have an odd issue. When the user closes out of any Office Program, the program continues to run in the background. Either you have to go to task manager to end it or sometimes it will close on its own. There is nothing fancy about any of these files and none of them are using code either. There are plenty of other users with roughly the same configuration and nobody else has the same problem. I can personally open the files she is using and I have no issues. Thinking about just re-installing Office 2010 and seeing if that resolves it.

 Anybody run into this kind of issue before?
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Question by:Pancake_Effect
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Expert Comment

by:TechOps07
ID: 39282775
Try restarting the PC, it is possible that it has been on for X amount of days and all the RAM has been used up causing it to use the Page File System (Hard drive).

See if that fixes the issue. If not I would recommend a repair then a reinstall if need be.
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by:Pancake_Effect
ID: 39285333
Tried a restart, a repair, and a full reinstall. If I watch task manager while closing, the programs will hang open on existing files I've opened. If I open an office program without opening a file and close it, it closes right away.
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Expert Comment

by:TechOps07
ID: 39286248
restart the PC in safe mode, see if the issue occurs there.

Also disable any anti-virus programs and repeat, if the issue doesn't occur the problem is w/ the AV software.
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by:Pancake_Effect
ID: 39291000
So I tried it in safe mode and I don't get the process staying open but I can't be for sure because Office force closes because it cant reach an activation server. I noticed on the excel sheets that cause this issue that when I open them on her machine it opens two instances of excel and one will close when I exit and one will stay open until I exit the explorer window that I navigated to open it in the first place. This is on a file share.

I also tried completely removing Symantec Endpoint but that didn't have any effect.
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Pancake_Effect earned 0 total points
ID: 39297779
Figured it out.

So as I was trying to figure out a solution for this the user came back to me and also said that she couldn't save her pdf files in Acrobat because of this error: "The document could not be saved.  The file may be read-only, or another user may have it open.  Please save the document with a different name or in a different folder". So my first thought was okay these things must be related. Turns out they were.

I didn't realize it at first because the user had her explorer windows really narrow so I couldn't see it. Turns out she had the Preview Pane on. Apparently the Preview Pane opens an instance of excel, word, acrobat, etc to run the preview in the explorer window. Then when you double click it you get the two instances running at the same time, which goes on to explain why the file was in use by "another user" because it actually was in use by the Preview Pane. Turning off the preview pane, in the right corner of the explorer window next to the ?, instantly took care of all these issues.
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Author Closing Comment

by:Pancake_Effect
ID: 39306600
After some research this solution worked to solve my issues
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