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Laptop resolution too small while connecting RWW / RDP SBS2008

Posted on 2013-06-27
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Last Modified: 2014-11-28
Started happening lately laptop screen resolution to small after connecting to SBS2008 server via RWW or RDP.
mon res
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Question by:WORKS2011
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Expert Comment

by:comfortjeanius
ID: 39282314
Make sure that the Remote Desktop Option

"Show options" drop-down
Click on the Display tab
Scroll the bar to Large

then try to reconnect and see what happens


Plus what is the resolution for the laptop?
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Author Comment

by:WORKS2011
ID: 39282543
"Show options" drop-down
Click on the Display tab
Scroll the bar to Large

It's not this, tried this already.

Resolution on the way, fyi I've tried all different typs of resolution and screen settings.
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Expert Comment

by:OOsorio
ID: 39284585
Prior to connecting to Remote modify the resolution of the laptop to something larger. Now do your remote connection. Try several settings, always disconnecting from Remote making the resolution change on the laptop and then connecting again, until you get the desired setting.
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Author Comment

by:WORKS2011
ID: 39284611
OOsorio I haven't tried what you recommend but wouldn't this make the desired setting when not connected to RDP / RWW different?
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Expert Comment

by:OOsorio
ID: 39284625
Yes. You need a trade-off solution.
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Author Comment

by:WORKS2011
ID: 39284775
I don't sell a "trade-off" solution to clients or expect anyone to pay me for one.
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Author Comment

by:WORKS2011
ID: 39284789
If the laptop video card is the culprit and I need to order a different one I can live with this but trade-off come on...this is "EE" we can do better than this (saying this constructively).

Thanks for the input OOsorio
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Expert Comment

by:OOsorio
ID: 39284823
Anyway your picture that appears at the beginning of this post is showing that on the laptop side under show options | Display, the slider is not placed all the way to the right.
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Author Comment

by:WORKS2011
ID: 39284916
Display, the slider is not placed all the way to the right.
it is all the way to the right, the black around the viewable section is the problem.
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Author Comment

by:WORKS2011
ID: 39298580
OOsorio to be clear, if I use RDP to another computer it works fine it's when I go the https://remote.domainname.com/remote and the TSGateway that the resolution has an issue. It's not the workstation in the sense you're mentioning above, it's fine the way it's setup.

Any idea what would make the connection through the server cause this?
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Author Comment

by:WORKS2011
ID: 39352908
anyone have anything to report on this, too bad Lenovo doesn't assist more with this or Microsoft, I've been working with both of them and either is willing to go any further than needed.
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Expert Comment

by:OOsorio
ID: 39352955
What happens when you RDP to this server using another computer?

Have you tried changing the resolution on the server itself?
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Author Comment

by:WORKS2011
ID: 39353016
Haven't tried changing the resolution on the server, will give it a try. Would you recommend increasing or decreasing, not seeing how this will make a difference but willing to giving it a try.

Server's been in production for three years haven't seen this until purchasing new X series Lenovo's. I believe it's the laptop video cards and the quality of them, they have better resolution than most standard laptops or it's due to the screen size of the laptop which are smaller. Only seen this once with once before and it was a Dell, so it's not specific to Lenovo's.
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Expert Comment

by:OOsorio
ID: 39353024
Try higher resolution on the server.
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Author Comment

by:WORKS2011
ID: 39353055
I'm trying to do it via a remote session and it won't go any higher maybe it needs to be changed while directly connected.
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Expert Comment

by:OOsorio
ID: 39353061
Yes, you have to be at the console.
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Author Comment

by:WORKS2011
ID: 39353106
I'll try this later this evening and let you know how it goes. Thanks.
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Author Comment

by:WORKS2011
ID: 39355477
the console is set to the highest resolution already.
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Expert Comment

by:OOsorio
ID: 39355523
My server display is set at 1024 x 768
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Author Comment

by:WORKS2011
ID: 39355596
I don't think this is the solution, any other ideas?
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Expert Comment

by:OOsorio
ID: 39355623
High Color 16 bit in the RDC Options.
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Author Comment

by:WORKS2011
ID: 39355821
yes
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Accepted Solution

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WORKS2011 earned 0 total points
ID: 39703810
fixed by updating the version of RDP client on the laptop works great since doing so.
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Author Closing Comment

by:WORKS2011
ID: 39713661
resolved myself.
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Expert Comment

by:Jezza1505
ID: 40470237
Hi I have exactly the same problem, using RWW on two MS Surface Pro 3 Windows 8.1 RDP version 6.3.96, the screen does not come up full screen when showing the client PC's desktop, it's a pain to say the least, I'm connecting to SBS2008 and don't have an issue using RWW from my Dell laptop at home although I have had a problem with it in the past, it miraculously disappeared one day (Maybe a windows update fixed the RDP problem) I have seen this problem on other devices as well. I am assuming that as the MS Surface Pro's are brand new they have a fairly new version of the RDP client, I've tried using RWW in Nov 2014 so I'm guessing the RDP is an updated version of the software that solved your issue back in Dec 2013 but it still wont work properly. Surely someone must know what the exact issue is otherwise I'm going to have to invest in some new binoculars!

Jeremy
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