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detox1978Flag for United Kingdom of Great Britain and Northern Ireland

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SBS 2011: Exchange 2010 server on email blacklist

Hi All,

A customer recently rang to say their emails arent all being sent.  On investigation they are on an emai lblacklist.

I've put a request in to have it removed.  But need help to find out why?

Also, how do I find out how many emails have been sent today?

The Queue only has 15 emails waiting, which are all because of the blacklist.

Any suggestions?

D
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The blacklist company have whitelisted them for 30 days as it's the first time they've appeared on the list.  But it was an automated system that sent a generic email.  You "may" have a virus etc....
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at the moment there is no ports blocked on the lan and the exchange server accepts from all sources.

Open relay isnt enabled.
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They were on BARRACUDA's blacklist
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Thanks for the tips.

Server passed the open relay checks and i've restricted port 25 to the SMTP server.

Are there any checks I can do on the server.  As they were only on one blacklist i'm starting to think they havent done anything to be on there.
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They noticed some email stopped being sent around 2pm BST and that they were on a blacklist around 4pm.  They applied to be removed around 6pm and were removed soon after.

All emails are working now, but I was hoping to find out how/why they got on the list in the first place.
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thanks