Adobe Reader 11 "Attempt to Access Invalid Address" Error
Posted on 2013-06-27
Windows 7 OS, Adobe Reader 11, Office 2010 Ref: Screen print of error attached.
PROBLEM: All users are running Adobe Reader v11 without problems, except one user, who gets "Attempt to Access Invalid Address" immediately after invoking the application. He gets the same error in IE 10, but IE is not a concern (just providing that as a clue). I have uninstalled and reinstalled Adobe Reader twice with no luck (once with EMET installed, once without). I also ran the Acrobat clean up tool and then reinstalled (the third time). The older version of Adobe runs fine, but we are forced by policy to run the latest version (and despite having preferences set to "not update automatically", v11 inevitably gets pushed to the machine, so I'm stuck.
Most other machines where it’s running successfully are newer models, but I wouldn’t think hardware would make a difference. Since it’s a different model, it’s a different image, but should be similar, with most of the same OS, software and basic configuration.