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Adobe Reader 11 "Attempt to Access Invalid Address" Error

Posted on 2013-06-27
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Last Modified: 2013-11-06
Windows 7 OS, Adobe Reader 11, Office 2010 Ref: Screen print of error attached.

PROBLEM: All users are running Adobe Reader v11 without problems, except one user, who gets "Attempt to Access Invalid Address" immediately after invoking the application.  He gets the same error in IE 10, but IE is not a concern (just providing that as a clue).  I have uninstalled and reinstalled Adobe Reader twice with no luck (once with EMET installed, once without).  I also ran the Acrobat clean up tool and then reinstalled (the third time).  The older version of Adobe runs fine, but we are forced by policy to run the latest version (and despite having preferences set to "not update automatically", v11 inevitably gets pushed to the machine, so I'm stuck.

Most other machines where it’s running successfully are newer models, but I wouldn’t think hardware would make a difference.  Since it’s a different model, it’s a different image, but should be similar, with most of the same OS, software and basic configuration.
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Question by:Marisa Stevenson
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5 Comments
 
LVL 2

Expert Comment

by:eexchangetech
ID: 39282652
Create a new user, login and see if the same error appears.
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LVL 3

Expert Comment

by:SolracM
ID: 39282824
No, check the INTERNET OPTIONS and click on the option OPEN PDF in a separate window. (NOT IN YOUR BROWSER) so what happens is when you open a PDF file from your web browser a separate window will open OUTSIDE the browser. I find this better for all of my users especially when they open a web page with imbedded PDF files . hope this helps.
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Author Comment

by:Marisa Stevenson
ID: 39284333
I think I may have confused this issue by providing the Internet Explorer screen print.  To clarify, I am not worried about the IE issue right now.  I provided the IE screen print because I didn't have one for Adobe, and  Adobe Reader generates the exact same error as IE (except it's referencing the Adobe folder).  Also wanted to provide the IE info in case it serves as clue, but I am solely focused on the Adobe Reader problem.  

The browser shouldn't have anything to do with the Adobe problem.  The user cannot open any pdf file, regardless where it resides.  In fact, it doesn't appear as though it even gets to the "File Open" - the error appears to be generated  immediately on attempts to invoke Adobe Reader.  It seems the exe can't execute.  Therefore, I don't believe browser options have anything to do with it.  Sorry I was unclear.

Finally, this machine is on a network, and the user is logging in using AD credentials that belong to the same security groups as everyone else on the subnet.  I even made his account a local admin to install Adobe (rather than use my own admin credentials) and then tried to execute while he still had admin rights.  Is the suggestion to add a local account or to try accessing it using another AD account from that machine (or does it matter, if we're just trying to figure out whether it's an account versus machine problem)?
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Accepted Solution

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Marisa Stevenson earned 0 total points
ID: 39530262
Well, finally had to image a new machine for this user (for different reasons) and the problem was finally resolved.  Guess I'll never know how to really fix this, so hope we never encounter it again.
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Author Closing Comment

by:Marisa Stevenson
ID: 39626809
I was unable to resolve this - had to reimage the machine.  Am accepting this as a solution in order to "close" the question.
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