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mfcmapi crashes, server 2003 standard running exchange 2003

I use a program called Ahsay that performs brick-level backups of my exchange mailboxes. The backups stopped working and the culprit seems to be mapi. Ahsay uses mapi to perform the mail-level backups.

Normally I can run mfcmapi.exe, show sessions, and re-enter the servername and administrator account and it starts working again. But now whenever I run mfcmapi.exe it just freezes up and becomes unresponsive.

I am unable to perform any functions using mfcmapi. I cannot show the sessions, login, etc. So mapi seems to be broken and I have no idea how to go about fixing it. Server 2003 comes pre-installed with MAPI and because this isn't my server (I work for the backup company) I am hesitant to attempt to re-install mapi or recommend that they do it without knowing more about the mapi subsystem itself.

Outlook hasn't been installed on the server and the technician swears that nothing has changed. However I have noticed they get many active sync errors, around the time the backups stopped working.

Does anyone have a recommendation on how to move forward? Is it 'safe' to re-install mapi on this server? Do I run the risk of breaking anything if we do go the re-install route?

Thanks.
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Axis52401
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Axis52401
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Simon Butler (Sembee)ConsultantCommented:
The recommendation I would make is to stop doing brick level backups.
They are slow, close to useless for most data recovery scenarios and a waste of time.

Do a full database backup and use a combination of deleted item retention and recovery storage groups to get data back if required.

Simon.
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Axis52401Security AnalystAuthor Commented:
Sembee2 I appreciate your feedback but I disagree that mail-level backups are a waste of time.Myself and our clients see the value in having that ability. But I am not here to debate the usefulness of what we already have setup. Rather I am looking for advice on the issue at hand. Thank-you.
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Simon Butler (Sembee)ConsultantCommented:
Unsubscribing from the question.
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