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Problem opening Quickbooks 2008 in Multi-User Mode

Posted on 2013-06-27
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Last Modified: 2013-07-04
I have Quickbooks Database server manager 2013 R5.4710, which I upgraded recently on April 30, on our Windows 2003 server.

We are able to open QuickBooks 2013 and 2010 files in multi-user mode. We can't open QuickBooks 2008 in multi-user mode.

The users claim that we were able to open 2008 in multi-user mode, but they can't say if they were able to since I upgraded Quickbooks Database server manager on the server.

All version of QuickBooks are Multi-User editions.

Is there a compatibility problem with QuickBooks 2008 and the 2013 Database Server Manager?

All folders with QuickBooks files have been added to the Quickbooks Database server manager.
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Question by:LeonGarfield
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Expert Comment

by:John Hurst
ID: 39283979
QuickBooks V2008 is long out of support, so I cannot give a definitive answer. However, the breadth of QuickBooks version for one server manager install on a server is normally just a couple of versions.

So I expect (but cannot prove) that QV V2008 is too old to be compatible with the V2013 server manager.

I keep the QuickBooks client version and the QB server manager the same if I can and it all works on Server 2003 and later.

Can you mount the QB 2008 server manager on a different server and use QB V2008 that way? Another alternative is to put QB 2008 on a separate PC and used Host Multi User Access on the separate PC. This will work but it is a bit slower than server access.

..... Thinkpads_User
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John Hurst earned 2000 total points
ID: 39285698
@LeonGarfield - I looked through some old notes.

1. I have run QB V2008 with a QB V2009 server manager. I did that a while back.
2. I am not surprised that QB V2008 would work with a QB V2010 server manager, again based on my notes.

However, I am very sure that you cannot run QB V2008 with a QB V2013 server manager. The spread is too great and they are not compatible.

I called QB Support with my subscription number and they said the same thing. Mostly I expect because QB V2008 is long out of support. Nonetheless, they said it would not work.

Solutions:
1. Different server for QB V2008.
2. PC based network with Host Multi User Access.
3. Upgrade QB V2008 to a newer QB version.

.... Thinkpads_User
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Author Comment

by:LeonGarfield
ID: 39285869
I will try hosting the Qbooks 2008 on a workstation and see if it interferes with 2013 hosting on the server.
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Expert Comment

by:John Hurst
ID: 39285914
Thanks. Please let us know. Remember that the QB client application will be on the hosting workstation and in the File menu, set it to Host Multi User Access. The other machines would be set to Multi User Mode.

Map the folder (not brows) on the hosting machine from the client machines.

.... Thinkpads_User
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Author Comment

by:LeonGarfield
ID: 39286043
Does the Qbooks file need to be physically on the workstation that is hosting it or can it sit on the server?
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Expert Comment

by:John Hurst
ID: 39286049
For host access, the QB file should sit on the workstation  (not the server) and the QB client application should be running (because it is hosting the file). It is not a client server type of setup.

... Thinkpads_User
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Author Comment

by:LeonGarfield
ID: 39286065
I don't want to do that. we might need to upgrade.
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Expert Comment

by:John Hurst
ID: 39286076
I do not like hosted access either. I suggested it as workaround to not upgrading.

You will be much better off to upgrade the Ledgers and use a newer (QB V2013) version of QuickBooks. Then you can keep the ledgers on the server as you are used to and all will work. The sticking point is the use of an old version of QuickBooks. Upgrading will solve all your problems.

... Thinkpads_User
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Author Closing Comment

by:LeonGarfield
ID: 39300499
Since Qbooks 2008 doesn't work with 2013 Qbooks Server manager, we will use our 2008 files as a single user. We will not upgrade to 2013 since these files will be retired soon. Also, Qbooks 2008 is the Premier and 2013 is the Pro version,  we don't want to loose the extra features.
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Expert Comment

by:John Hurst
ID: 39300522
@LeonGarfield - Thanks for the update and I was happy to help.

.... Thinkpads_User
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