• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 424
  • Last Modified:

User receives Outlook appointments as regular emails they can't accept/decline

I have a user that when she receives appointments/calendar meetings from 2 other users on the same domain (not exchange but Google Apps hosted email for their own domain), the appointments show up as e-mails, not appointment items that they can Accept/Decline or setup reminders for.
The recipient having the problem is on Windows with Outlook.
The 2 senders who she can't receive appointments from, 1 is on Mac with Outlook, the other is on Windows with Outlook.

If I have the 2 users send their appointments to me at my personal e-mail which is on Exchange, with Outlook 2010, I can receive their appointments just fine.
And if I forward the appointments, from my personal Outlook, to the lady who receives them as e-mails, she receives my forwards as appointments.

So I'm not sure what can be causing this!?
  • 3
  • 2
1 Solution
James HodgeManaging DirectorCommented:
Hello Garry,

You don't use MessageLabs, do you?


garryshapeAuthor Commented:
That does not appear to be installed.
Although Eset is installed, apparently.
Blue Street TechLast KnightsCommented:
Hi garryshape!

I run over 200 systems on ESET and haven't had issues with them either being resident nor as COM Add-ins but as a troubleshooting step try disabling it in the COM Add-in. Try disabling other auxiliary add-ins as well like Adobe, etc. Only disable one at a time and reboot Outlook and test. Repeat until auxiliary Add-ins are all disabled.

Here is how to disable COMs here: http://www.msoutlook.info/question/88

Does this occur if you bypass Outlook and access the email via web browser?
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

garryshapeAuthor Commented:
When they check it in Gmail web app, the calendar shows up fine. Then opening Outlook, the Calendar will show up fine again.
Blue Street TechLast KnightsCommented:
So is the problem solved or are you saying that IF they check gmail then Outlook seems to work? In other words, if they don't check gmail does the issue still persist? Please advise.
Did you disable the COM-Addins? Please advise.
Blue Street TechLast KnightsCommented:
Glad I could help! Thanks for the points.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now