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how to allow website on watchguard xtm 5 series???

Posted on 2013-06-27
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Last Modified: 2013-07-12
we have a watchguard xtm 5 series firebox and we have been trying to gain access to a website and we have had no luck.

we do use webblocker and I have added the site into the proxy exceptions in many different ways and still no luck.

I have added it to the weblocker exceptions.

I have tried everything.

it is an https site so I did the same thing on the https proxy and no luck.

when we try to go to the site we do not even get a webblocker deny page like if you went to a blocked site, we just get a "internet cannot display this page"

the site has a :1500 after it and I have tried adding the port but that did not work.

please help
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Question by:amoos
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dpk_wal earned 1500 total points
ID: 39286340
As I understand you are trying to access some website as:
https://abc.com:1500

First thing the website uses TCP and destination port of 1500; then there is TLS configured for the website.

By default the outgoing service should have allowed the traffic through, but we can create a custom service to allow the traffic through.

Please have a look at the link below to configure a custom Policy:
http://www.watchguard.com/help/docs/wsm/11_XTM/en-US/index.html#en-US/policies/policy_create_custom_c.html%3FTocPath%3DPolicies%7CAbout%20Custom%20Policies%7C_____1

Once created the traffic should be allowed through.

If the traffic is still not allowed through; I would suggest you to access the website outside of WG and check if the website is alive.
If yes, then check with your internet connection without WG [if possible connect a laptop directly to the ISP and check website connectivity] and report back.

Thank you.
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