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Cannot download Offline address Book

Posted on 2013-06-28
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Last Modified: 2014-09-13
Hi
I have a problem accessing the offline address book just on one user.

When i click on the "TO" outlook hangs. I have tried from different pc's. All other users work fine but just this one.


We have exchange 2010
User is using outlook 2010
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Question by:IEmerson
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Expert Comment

by:Zephyr ICT
ID: 39283866
Did you try creating a new profile? Might help "clear" things up.
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Author Comment

by:IEmerson
ID: 39283870
yes i did still not help. I tried from another pc aswell but still failed.
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LVL 25

Expert Comment

by:Zephyr ICT
ID: 39283871
So this problem is for all Outlook users? Or did you try with this user on another PC, sorry, just trying to make sure I understand the problem correctly.
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Author Comment

by:IEmerson
ID: 39283875
This is only on one user...
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Expert Comment

by:Zephyr ICT
ID: 39283912
Open the folder:

%userprofile%\Local Settings\Application Data\Microsoft\Outlook

Open in new window


Deleted all "OAB" files and files that begin with this character "~"

Then click - START - run - outlook.exe /cleanprofile

See if that might help?
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Accepted Solution

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IEmerson earned 0 total points
ID: 39284178
Ok. Dont stress i was just told that all terminal users have this problem. After i rebooted the exchange server the issue was resolved.
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Author Comment

by:IEmerson
ID: 39284180
Thanks for your input Spravtek
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Expert Comment

by:Zephyr ICT
ID: 39284194
Thought it was a bit strange only one user having this issue ... But you never know ;)
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Author Closing Comment

by:IEmerson
ID: 40320638
Resolved myself
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