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Outlook 2007 asks for password on Outlook Anywhere but Outlook 2010 is ok

Posted on 2013-06-28
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Last Modified: 2013-06-28
Exchange 2010 Version: 14.02.0247.005

2008 R2 Enterprise

Outlook 2007 persistently asks  for password on Outlook Anywhere and even if the details are enter it's not accepted as been correct but Outlook 2010 works ok.

I've tried changing the following key HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\RPC  to 1 as per http://support.microsoft.com/kb/956531 but without success.
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Question by:andrew_2706
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9 Comments
 
LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39283749
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Author Comment

by:andrew_2706
ID: 39283752
yes as above as it's in that kb 956531
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LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39283757
And i hope you have already verified  "Integrated Windows Authentication" setting in IIS correct?
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Author Comment

by:andrew_2706
ID: 39283848
Windows Authentication on Autodiscover is enabled
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LVL 22

Accepted Solution

by:
Haresh Nikumbh earned 500 total points
ID: 39283856
Please run

http://www.testexchangeconnectivity.com/

and check if it gives any additional information
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Author Comment

by:andrew_2706
ID: 39283888
I get a warning with this
Testing NSPI "Check Name" for user ted@****.eu against server ***-EXCHANGE.******.
       The test passed with some warnings encountered. Please expand the additional details.
              
      Additional Details
       NspiBind returned ecNotSupported. This typically indicates that your server requires RPC encryption. The Microsoft Connectivity Analyzer will attempt the NSPI test again with encryption.
      Testing NSPI "Check Name" for user ted@****.eu against server ***-EXCHANGE.******.
       Check Name succeeded.
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Author Comment

by:andrew_2706
ID: 39283909
Found a solution for now.

In email account on Outlook 2007, advanced settings, proxy settings. Untick Only connect to proxy servers that have this principle name.........

The principle name is different although the new email domain is in the certificate as an alternative name.
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LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39283918
Good 2 know you found solution
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Author Closing Comment

by:andrew_2706
ID: 39284780
This pointed me towards the fact that in Outlook the "Only connect to proxy servers with this principle name" was ticked and the domain is actually an SAN on the certificate so it stopped it from working.
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