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Hotmail running slowly

Posted on 2013-06-28
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Last Modified: 2013-07-07
Hello,

I have a client with an issue accessing a hotmail account.  It is running very slowly on three machines in their office which to me points to a router issue but just want to make sure.  All other webpages are fine.

When they login it stays on 'waiting for login.live.com' for a couple of minutes, then the e-mails finally load.  then when you click on an e-mail it does it again.

I have logged into the account on my machine (On a different network) without any problems.  I have tried/tested the following.
IE is up to date
IE with add-ons disabled
Cleared temp files/cookies
Tried it on Chrome
Check the host file
Ping and tracert hotmail.com and compare it to mine
Speed test of Ping 10ms DL 37 UL 8
I also tried to connect into my test account on his machine and it worked fine on that machine.

Any idea what I can try next?
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Question by:afflik1923
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4 Comments
 
LVL 22

Expert Comment

by:Patrick Bogers
ID: 39283756
Start Chrome with developer tools on (F12) and check where the delay is originating, this should give you a clue.
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LVL 92

Expert Comment

by:nobus
ID: 39286315
is that account not upgraded to outlook.com yet?
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Accepted Solution

by:
afflik1923 earned 0 total points
ID: 39289558
I connected back into the machine to do the Chrome test as advised by Patricksr1972 but the connection seemed fine.  Looks like the issues has resolved itself.  
Will keep an eye on the issue and see if it returns.
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Author Closing Comment

by:afflik1923
ID: 39305078
Issue resolved itself
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