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Not recieveing emails when using active sync on ipad and iphone

Posted on 2013-06-28
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Last Modified: 2013-07-24
I have a user that uses an ipad and iphone and cannot receive or send email on them. they ae configured using activesync on our 2007 exchange.

I'm configured using the same setup on my driod and it's working fine for me.

He is enabled for active sysnc and we tried recreating the account on the iphone and still nothing.

what can I check?
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Question by:rdefino
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9 Comments
 
LVL 15

Expert Comment

by:jerseysam
ID: 39284362
Have you rebooted phone etc.

Usually I would say to check IIS settings but if yours is ok then thats odd.

Can he male calls etc? Is he using wireless or 3G?

Have you looked at:

http://www.apple.com/support/iphone/assistant/mail/

http://www.apple.com/support/ipad/assistant/mail/
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Author Comment

by:rdefino
ID: 39284377
He can make calls. I asking for him to try turning off wireless if it's being used.

Also, do you now where and how I can look at any logs for active sysnc. I googling it, but it's not hat easy to find the logs.
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LVL 15

Expert Comment

by:jerseysam
ID: 39284389
what version of exchange?
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LVL 15

Expert Comment

by:jerseysam
ID: 39284394
turning of wireless may help. Usually an issue using wireless if in the office and connectiong, sounds weird but have seen it before
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Author Comment

by:rdefino
ID: 39284409
2007 exchange
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LVL 15

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jerseysam earned 2000 total points
ID: 39284414
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LVL 15

Expert Comment

by:jerseysam
ID: 39284419
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Author Comment

by:rdefino
ID: 39284474
tried with wireless on and off. Still no emails going and coming
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LVL 15

Expert Comment

by:jerseysam
ID: 39284491
Check in AD for that user,

Check exchange features and make sure he is enabled for mobile outlook access etc.

Check he is in correct AD groups as per your set up too.

Maybe need to remove account on phone. Reboot phone. Re-set up account and ensure settings match your phone as you go.

Check he has a data plan for his mobile contract.

Check ISS. I always use this giude to check things:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
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