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eFax Messenger 4.4 "This feature requires an eFax subscription"

Posted on 2013-06-28
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Last Modified: 2013-07-17
I have a number of users who are using eFax 4.4, running on Win7 32bit Pro.

Quite often, when they try to send a fax, an error pops up. "Compose Fax: This feature requires an eFax subscription. Select 'OK' to validate your account or signup in 'User Settings'

They all have the proper credentials setup. Sometimes restarting the computer fixes the issue, sometimes it requires a reinstall, sometimes they have to validate over. However, I believe that this is a bandage on top of the problem, not a real fix.

How does eFax validate the first time it is launched? Does it go out and make a connection to the eFax servers? I wonder if there is a timeout happening there so the program fails.

Any pointers or solutions will be greatly appreciated.
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Question by:SRCL
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4 Comments
 
LVL 55

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39284554
I haven't seen this problem with my eFax (or j2/jFax) account. If no EE expert has the answer, I recommend contacting eFax support:
http://www.efax.com/help/contactSupport

I've contacted them numerous times and have been happy with their responses. Regards, Joe
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Accepted Solution

by:
SRCL earned 0 total points
ID: 39321899
Contated eFax and they provided an updated list of firewall ports to allow on our network. We added the new ports and this resolved the issue.
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LVL 55

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39321916
Glad to see that my suggestion to contact eFax support provided the solution for you. Regards, Joe
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Author Closing Comment

by:SRCL
ID: 39332622
This solution was provided by eFax support and it immediately worked.
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