Problem AOL send email

jana
jana used Ask the Experts™
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We have an email account aol and when sending an email it just won't do it.  However, we do receive via this account, but we can't send.

What should we look for?
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Haresh NikumbhSr. Tech lead
Top Expert 2013

Commented:
have you gone through this link ?

refer @mkrishnan post

http://forums.macrumors.com/showthread.php?t=342642

Author

Commented:
Sorry about that entry… the email is an AOL account.  The problem is that in our Outlook 2010 we can’t send any emails but we can receive via this Outlook.  However, in the same PC if we send an email with Windows Mail using the same AOL account it sends it (PC is Windows 8).

We checked the setting in Windows Mail and Outlook and is as follows:

OUTLOOK 2010 SETTINGS
- Incoming = pop.aol.com, port 995
- outgoing = smtp.aol.com, 587
- in outgoing 'use encryption connection' set to 'None'

WINDOWS MAIL DEFAULT SETTINGS
- Incoming = imap.aol.com, 993
- outgoing = smtp.aol.com, 465
- server requires SSL is checked
- Outgoing server requires authentication is checked.
- Use the same username and password send receive is checked.

Please note that:

- We tried placing the only the ports in Outlook but didn't work.
- We tried placing just incoming/outgoing server, didn't work
- we tried placing both, didn't work

Hope we gave sufficient info for this question.

Author

Commented:
also disabled firewall (comodo) and anti-spam (spybot and bitdefender) but still problem.
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Top Expert 2016
Commented:
AOL Mail SMTP server address: smtp.aol.com
AOL Mail SMTP user name: Your AOL Mail screen name
AOL Mail SMTP Password: your Password
AOL Mail SMTP port: 587 (can also use 465)
AOL Mail SMTP TLS/SSL required: yes


Working:
outgoing = smtp.aol.com, 465 - server requires SSL is checked

Not Working
outgoing = smtp.aol.com, 587 - in outgoing 'use encryption connection' set to 'None'

see the differences

Author

Commented:
sorry for the delay... will give it a try...

Author

Commented:
Just changed it, but have a question:

Should we leave as is the option "Use the following type of encryption connection" to "None"?

See pic:
OLsetting
Top Expert 2016

Commented:
No you need to set it to tls

Author

Commented:
Ok will test

Author

Commented:
Din't work.  We change the AOL Mail SMTP port from 587 to 465.


Message:
Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Author

Commented:
Also returned to 587 and same error message:

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
Top Expert 2016
Commented:
You've tried 465 and 587 each with tls enabled and get the same error message from the test ?

try changing the ssl settings to Auto

Author

Commented:
When you say TLS enabled, do you mean the option setting of "Use the following type of encryption connection" set to "SLL"?
Top Expert 2016
Commented:
as shown here

Author

Commented:
Just took a look at it, but can't find where is TLS.  Please tell where are referring to? (next to what field is TLS)
Top Expert 2016
Commented:
where in my picture you see auto with a down arrow to the right click there and the box will open and show the 4 choices none/auto/tls/ssl
http://screencast.com/t/SycmlxVb

Author

Commented:
Ok, now we understand, you mean the field "Use the following type of encryption connection".

To return to your answer your question in ID: 39291546,

You've tried 465 and 587 each with tls enabled and get the same error message from the test ?

try changing the ssl settings to Auto

The answer is No.

We will try this when we get to the site, both TLS and AUTO as recommended.

Again, thank you very much.

Author

Commented:
thanx

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