Solved

Problem AOL send email

Posted on 2013-06-28
17
4,566 Views
1 Endorsement
Last Modified: 2013-07-07
We have an email account aol and when sending an email it just won't do it.  However, we do receive via this account, but we can't send.

What should we look for?
1
Comment
Question by:rayluvs
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 11
  • 5
17 Comments
 
LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39284715
have you gone through this link ?

refer @mkrishnan post

http://forums.macrumors.com/showthread.php?t=342642
0
 

Author Comment

by:rayluvs
ID: 39284743
Sorry about that entry… the email is an AOL account.  The problem is that in our Outlook 2010 we can’t send any emails but we can receive via this Outlook.  However, in the same PC if we send an email with Windows Mail using the same AOL account it sends it (PC is Windows 8).

We checked the setting in Windows Mail and Outlook and is as follows:

OUTLOOK 2010 SETTINGS
- Incoming = pop.aol.com, port 995
- outgoing = smtp.aol.com, 587
- in outgoing 'use encryption connection' set to 'None'

WINDOWS MAIL DEFAULT SETTINGS
- Incoming = imap.aol.com, 993
- outgoing = smtp.aol.com, 465
- server requires SSL is checked
- Outgoing server requires authentication is checked.
- Use the same username and password send receive is checked.

Please note that:

- We tried placing the only the ports in Outlook but didn't work.
- We tried placing just incoming/outgoing server, didn't work
- we tried placing both, didn't work

Hope we gave sufficient info for this question.
0
 

Author Comment

by:rayluvs
ID: 39284749
also disabled firewall (comodo) and anti-spam (spybot and bitdefender) but still problem.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 81

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
ID: 39286156
AOL Mail SMTP server address: smtp.aol.com
AOL Mail SMTP user name: Your AOL Mail screen name
AOL Mail SMTP Password: your Password
AOL Mail SMTP port: 587 (can also use 465)
AOL Mail SMTP TLS/SSL required: yes


Working:
outgoing = smtp.aol.com, 465 - server requires SSL is checked

Not Working
outgoing = smtp.aol.com, 587 - in outgoing 'use encryption connection' set to 'None'

see the differences
0
 

Author Comment

by:rayluvs
ID: 39287314
sorry for the delay... will give it a try...
0
 

Author Comment

by:rayluvs
ID: 39287317
Just changed it, but have a question:

Should we leave as is the option "Use the following type of encryption connection" to "None"?

See pic:
OLsetting
0
 
LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 39287326
No you need to set it to tls
0
 

Author Comment

by:rayluvs
ID: 39290116
Ok will test
0
 

Author Comment

by:rayluvs
ID: 39291535
Din't work.  We change the AOL Mail SMTP port from 587 to 465.


Message:
Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
0
 

Author Comment

by:rayluvs
ID: 39291539
Also returned to 587 and same error message:

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
0
 
LVL 81

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 500 total points
ID: 39291546
You've tried 465 and 587 each with tls enabled and get the same error message from the test ?

try changing the ssl settings to Auto
0
 

Author Comment

by:rayluvs
ID: 39291565
When you say TLS enabled, do you mean the option setting of "Use the following type of encryption connection" set to "SLL"?
0
 
LVL 81

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 500 total points
ID: 39291699
as shown here
0
 

Author Comment

by:rayluvs
ID: 39291711
Just took a look at it, but can't find where is TLS.  Please tell where are referring to? (next to what field is TLS)
0
 
LVL 81

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 500 total points
ID: 39291770
where in my picture you see auto with a down arrow to the right click there and the box will open and show the 4 choices none/auto/tls/ssl
http://screencast.com/t/SycmlxVb
0
 

Author Comment

by:rayluvs
ID: 39293621
Ok, now we understand, you mean the field "Use the following type of encryption connection".

To return to your answer your question in ID: 39291546,

You've tried 465 and 587 each with tls enabled and get the same error message from the test ?

try changing the ssl settings to Auto

The answer is No.

We will try this when we get to the site, both TLS and AUTO as recommended.

Again, thank you very much.
0
 

Author Closing Comment

by:rayluvs
ID: 39306056
thanx
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision Office 365 tenants, synchronize your on-premise Active Directory, and implement Single Sign-On.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
My attempt to use PowerShell and other great resources found online to simplify the deployment of Office 365 ProPlus client components to any workstation that needs it, regardless of existing Office components that may be needing attention.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question