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Redirected Printing on Terminal Server 2008 to Canon printers

Posted on 2013-06-28
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Last Modified: 2013-07-06
We have a terminal server running Win 2008, Domain Controller is also 2008.  We have different OS on the workstations, which connect both internally and externally.  There are about 20 group homes which have USB Canon multi-function printers on HP thin clients (XP embedded).  There are three outreach offices, ranging from 3-6 staff at each location with a networked Canon printer.  At the main office, we have about 20 people connecting to the terminal server and we have 4 networked canon printers.

We just received a “new to us” color canon printer.  I have set everyone up to have a department so we can track color printing.  Those that have that printer as their default, I created a profile for black/white printing (we are non-profit and have to watch the budget).  I did all of this on their workstation.  But, when it redirects on the terminal server, none of the settings are being redirected - double side, print to mailbox/store/department, profile, etc.  I can print off the server, but not while connected.  I did install the driver, but it made no difference  We have another canon printer/copier that would sometimes give us fits, so I installed it directly on the server, but it doesn't allow people to print to their mailbox, only a universal one.  At least the new color printer allows me to individualize on the server, but I hate to have to go to every user when it should just bring it directly from their workstation.

I have the same problem with the small canon printers in the group homes – it won’t bring over the settings.  Specifically, automatically double side print.  Because staff don’t want to have to think about it (and they don’t).  I want to be able to save on paper and storage by having it do what it is set up to do.

Why won’t the terminal server bring over that information?  I have XP Pro and Win 7 Pro in the offices, XP embedded in the group homes.  They all redirect the same way – no settings.

Any information you can give me would be greatly appreciated.
Stephanie
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Question by:StephanieFoster
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by:strivoli
ID: 39288004
I kindly ask you some questions:
a. Which is the color printer model?
b. Did you use the driver provided with the printer or did you download the most recent from Canon's web site?
c. Producers offer different kind of drivers (PCL 5e/PCL 6/PS/and others). Which kind of driver did you use?
Thank you.
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Author Comment

by:StephanieFoster
ID: 39290018
Color printer is a Canon IR 5051.  I used the PCL5 driver provided by the canon dealer (I believe he got it from the canon website).  I installed the PCL5 on all the workstations and the terminal server.  I believe there is PCL6 as well as PS3 and UFRII drivers.  I never even thought to try any other drivers...

Over the weekend I found out that any time the terminal server user disconnects, it removes all the preferences from the printer.  So while it works great for that one time, I or the user would have to set it up each time.  That won't happen....

The Canon's in the group homes are MF4350.  They used to bring over the printer preferences, and I am not sure when that stopped.  Could be 6 months, could have been a year.  Staff don't always tell me right away when something isn't working right!  

Thank you in advance,
Stephanie
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Accepted Solution

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StephanieFoster earned 0 total points
ID: 39291338
I found the culprit.  It was easy print.  For some reason, it used to be on but had been turned off at the policy level.  I enabled the Easy Print, restarted the print spooler.  I logged off/back on and it is working.  I also had a user try from the group home location to the multifunction printer and it works as well, at least for now.  I will see what happens.

Thank you
Stephanie Foster
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Author Closing Comment

by:StephanieFoster
ID: 39303719
I found the solution by trying different things.
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