Solved

File save access denied

Posted on 2013-06-28
5
442 Views
Last Modified: 2013-07-07
Hello, i have a user who is able to save files to a file server from any office computer with the exception of his own laptop.  Until about two weeks ago, there was no issue saving from his computer.  When the user tries to save a file, an error message appears "Access Denied" contact you system administrator. The file server the user tries to save to is running Windows 2008 Enterprise 64 bit, the user's laptop OS is Windows 7, 64 bit.  Your assistance will be greatly appreciated.

Thanks in advance

Woodie
0
Comment
Question by:DeskOfHelp
  • 3
5 Comments
 
LVL 22

Expert Comment

by:Rick Hobbs
ID: 39286350
Sounds like the PC may be failing authentication.  Anything in the event logs?  I would remove the computer from the domain, reboot, and add it back to the domain.
0
 
LVL 24

Expert Comment

by:Lionel MM
ID: 39286525
Where on his laptop is he trying to save files to? Wherever that is check on the permissions levels on that folder (right click on folder--security and sharing) and see what the permissions are. Access denied is usually a permissions issue.
0
 

Author Comment

by:DeskOfHelp
ID: 39293930
Removed cptr from domain, rebooted, and readded it back to the domain.  Still no joy.  Also, the user previously was able to access the folder(s) up until about three weeks ago.  I removed his permissions and readded them, still no joy.  The user can access this folder(s) from any other office computer with no issues.  My next step is to try a system restore on the computer to see what happens.  I'll let you know if this is a resolution.  FYI, when the user logs on to the computer, a pop-up dialog box appears "could not connect to the network drives".
0
 

Accepted Solution

by:
DeskOfHelp earned 0 total points
ID: 39294199
Issue resolved!  I had the user to remove the mapped network drive and remapped it.  All is good.  I don't understand why this happened but it worked.
0
 

Author Closing Comment

by:DeskOfHelp
ID: 39305092
issue was resolved by my self
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Lodctr fails with code 5 - Access denied 2 666
Boot Disk drive letter change 15 87
I need to activate a virtual server 2003 5 18
Setup Windows Server 2012 as a Domain 4 65
INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration of the Data Protection Manager product. Note that this demonstration was prepared on the basis of Windows OS is 2008 R2 and DPM 2010. DATA PROTECTI…
It’s been over a month into 2017, and there is already a sophisticated Gmail phishing email making it rounds. New techniques and tactics, have given hackers a way to authentically impersonate your contacts.How it Works The attack works by targeti…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question