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File save access denied

Posted on 2013-06-28
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Last Modified: 2013-07-07
Hello, i have a user who is able to save files to a file server from any office computer with the exception of his own laptop.  Until about two weeks ago, there was no issue saving from his computer.  When the user tries to save a file, an error message appears "Access Denied" contact you system administrator. The file server the user tries to save to is running Windows 2008 Enterprise 64 bit, the user's laptop OS is Windows 7, 64 bit.  Your assistance will be greatly appreciated.

Thanks in advance

Woodie
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Question by:DeskOfHelp
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Expert Comment

by:rickhobbs
ID: 39286350
Sounds like the PC may be failing authentication.  Anything in the event logs?  I would remove the computer from the domain, reboot, and add it back to the domain.
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Expert Comment

by:lionelmm
ID: 39286525
Where on his laptop is he trying to save files to? Wherever that is check on the permissions levels on that folder (right click on folder--security and sharing) and see what the permissions are. Access denied is usually a permissions issue.
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Author Comment

by:DeskOfHelp
ID: 39293930
Removed cptr from domain, rebooted, and readded it back to the domain.  Still no joy.  Also, the user previously was able to access the folder(s) up until about three weeks ago.  I removed his permissions and readded them, still no joy.  The user can access this folder(s) from any other office computer with no issues.  My next step is to try a system restore on the computer to see what happens.  I'll let you know if this is a resolution.  FYI, when the user logs on to the computer, a pop-up dialog box appears "could not connect to the network drives".
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Accepted Solution

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DeskOfHelp earned 0 total points
ID: 39294199
Issue resolved!  I had the user to remove the mapped network drive and remapped it.  All is good.  I don't understand why this happened but it worked.
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Author Closing Comment

by:DeskOfHelp
ID: 39305092
issue was resolved by my self
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