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Outlook 2010 Autocomplete

Posted on 2013-06-28
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Last Modified: 2013-07-06
Consider the following scenario:

Client computer running Windows 7 Pro (64 bit).  Outlook 2010 (32bit) in an Exchange 2010 environment.

Outlook for this user will not remember auto-complete entries after restarting Outlook.

I've tried recreating his profile, uninstall/reinstalling Office, and even another computer - which indicates to me that this is a server/Exchange issue.

I've tried the suggestions found here: ice.microsoft.com/en-us/outlook-help/the-auto-complete-list-doesnt-remember-names-or-email-addresses-HA102534585.aspx

We've also done the "Empty auto-complete list" button in Outlook.

I couldn't say when this started happening exactly, but all users in Exchange are setup the same way and we haven't changed anything there.  Everyone is working fine as far as I am aware.
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Question by:Geisrud
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LVL 41

Expert Comment

by:Amit
ID: 39285059
Run windows update on client machine and install all patches related to Office and then test again.
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Author Comment

by:Geisrud
ID: 39285070
all available patches have been installed (with the sole exceptions of IE10, security essentials, and the Bing toolbar)
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Author Comment

by:Geisrud
ID: 39285093
I should also note that other users' autocomplete do work on both test machines
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Expert Comment

by:Amit
ID: 39285126
In outlook 2010, it is stored at mailbox or datafile level. You do the mailbox move and check again. Or run mailbox repair request for this use.
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by:Amit
ID: 39285134
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LVL 13

Expert Comment

by:Michael Machie
ID: 39285397
I have your answer!
I have just spent 3 months trying to figure this out for my office after upgrading from Office2007 to Office2010, have read every technical posting and EVERYONE has the same complaints. It has taken me weeks to finally understand how and why, and now that I understand, have created and distributed this document to my staff. Ever since I have received ZERO complaints or questions on this subject.

Feel free to use this document as needed but please give credit to 'www.machie.net' if posting anywhere online - I have masked all personal and professional information.
AutoComplete-In-Outlook-2010--MA.pdf
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Author Comment

by:Geisrud
ID: 39297919
Machienet,

Your solution doesn't seem to work using the autocomplete functionality, instead it relies on the "Check Names" functionality for users within the GAL/user's address book.
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Accepted Solution

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Geisrud earned 0 total points
ID: 39297928
We managed to get this working again, although I'm not quite sure how or why it works.

After completely removing the software and reinstalling - autocomplete still was not working, with entries not persisting after Outlook was closed.  We did one more "empty auto-complete list" and it started working properly.

Again, I'm not sure why, as that was the very first thing I tried, but I guess emptying it after a reinstall was the kick it needed.
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Author Comment

by:Geisrud
ID: 39298124
I've requested that this question be closed as follows:

Accepted answer: 0 points for Geisrud's comment #a39297928

for the following reason:

Other Experts' solutions did not resolve problem.
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Expert Comment

by:Michael Machie
ID: 39298125
Thanks for your feedback.

I will almost guarantee you will see the issue recur because the new Auto-Complete list was designed to clear out after closing Outlook 2010, requiring you to use Check Names to query the 'Suggested Contacts' list, at least the first time per Logon session. Using the 'Check Names' is the way Outlook builds a temporary Auto-Complete list for that session. After that, during the same session, Auto-Complete will function the way you are accustomed to in Outlook 2007. One of the reasons Microsoft made this change is to keep old names from appearing and staying there forever.

Since/if your Auto-Complete list is re-populating after re-launching without using Check Names, then that is a problem in itself because Outlook 2010 is not designed to work that way anymore, even though it sometimes does for the following reason. If you had originally 'upgraded' from Office 2007 to 2010 or uninstalled 2007 -> installed 2010, there are registry settings remaining from Office 2007 that are making the Auto-Complete work as you have stated, when it should not. You will have a problem with it in the future because your Outlook 2010 is accessing your Outlook 2007 .NK2 file, which was removed entirely from Outlook 2010. I have confirmed all of this in my production environment which explains my confidence in my answer to you.
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Author Comment

by:Geisrud
ID: 39298322
We did not upgrade from 2007, this is a clean 2010 install - so no .nk2 file involved.

If I address an email to bob@hisdomain.com (an address neither in the GAL or my address book), Outlook normally retains that email address in auto-complete.  I would not click on 'Check Name' as there is no reason to/it wouldn't find anything.

If this is not the normal way Outlook 2010 functions, then every other computer in my organization is not working as designed using clean installs of Windows 7 and Office 2010.
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