Solved

unaccessible website

Posted on 2013-06-28
5
334 Views
Last Modified: 2013-07-01
Good afternoon,
recently i have been informed by one of my clients that they could no longer access maps.google.com.   i logged onto their machine remotely and tested.  i soon found out that this problem was company wide.   when trying to access the site from any pc (including the server) we get "this page cannot be displayed".  i have verified that i can get to it from my own laptop outside of their network.    the following are my troubleshooting steps so far:
1. logged into the server as administrator - page not available
2. checked the firewall (sonicwall).  nothing is setup in the firewall to block the website.
3. pinged the website from the firewall and it was successful.
4. rebooted the firewall
5. checked group policies but did not see anything regarding websites being blocked.
6.  site does not use a proxy
7. contacted comcast -  they informed me that nothing was being blocked on the modem and said that they could access the page through the modem.
8.  checked dns settings on the server - nothing looks out of place
9.  typed the ip address of the webpage into the browser that i pinged from the firewall.

now for the positive:  i can access the page if i change the url from http:  to https:  
If anyone can help or point me into the right direction i would greatly appreciate it.
server operating system is SBS2011
workstations are windows 7
firewall is a sonicwall
modem and internet is provided by comcast
0
Comment
Question by:akeehner
  • 3
  • 2
5 Comments
 
LVL 50

Accepted Solution

by:
jcimarron earned 500 total points
ID: 39285697
akeehner--
This applies to Google's Gmail, but perhaps may also apply to Google Maps.
https://support.google.com/mail/answer/74765?hl=en
0
 

Author Comment

by:akeehner
ID: 39285702
Thanks.  i will give it a try and post the results.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39285723
akeehner--
When I go to maps.google.com or http://maps.google.com my browser automatically enters https.

I presume you are talking about just viewing maps.google.com and not embedding it into a webpage.
0
 

Author Closing Comment

by:akeehner
ID: 39290645
Thanks for the support.  i was unable to find the settings the link was talking about but i did push forward and reset the entire internet explorer back to defaults including clearing out users stored data.  once i did that i noticed that internet explorer was not the default browser.  changed it to the default and then tested.  now when i open google.com and click on maps it automatically changes it to the https and goes right into the webpage.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39290770
akeehner--You are welcome.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you are a user of the discontinued Microsoft Office Accounting 2008 (MSOA) and have to move to a new computer running Windows 8, you will be unhappy to discover that it won't install.  In particular, Microsoft SQL Server 2005 Express Edition (SSE…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

26 Experts available now in Live!

Get 1:1 Help Now