Dead Audio Card?
Posted on 2013-06-28
I am a tech at a computer company and I would like some verification or at least a recommendation on an audio issue. A customer brought in an hp mini that the audio is not working on. It is at least two years old so naturally I checked the drivers to make sure the latest was installed from the website but sometimes the manufacturers driver does not interact well with some programs or a program will take control of the audio device. To check myself I installed a default windows audio driver and still there was no sound. Occasionally when the headphones are plugged in there will be a pop or static or something that makes me wonder if I missed something but it appears to be dead. I looked in device manager as well and the driver is installed correctly with no issues, I stopped all services that could be monopolizing the audio device as well as checking the audio panel to make sure audio was coming through and the bar was showing activity which it is.
Any ideas on how to be certain that the audio device is dead or double check myself and find a way to get it working.