blackberry Bold 9700
Hi , I received a Blackberry from my friend which was locked to only used on TELUS . i then unlocked it with a code , paid alost 15 $ . and now I am using it with some other operator .
still there is a IT security Policy on the set by Telus company , its not letting me to use maps and emails accounts .
I have formatted the set for sometime couple of times but it does not remove the policy and still not fully unlock . is there any way to remove the policy and make the set fully operational . thanks
still there is a IT security Policy on the set by Telus company , its not letting me to use maps and emails accounts .
I have formatted the set for sometime couple of times but it does not remove the policy and still not fully unlock . is there any way to remove the policy and make the set fully operational . thanks
ASKER
Hi I can open the webpage .. but its not showing any images . can you please check if images can be seen . i still dont need images , but at some point , it asks to enter the password as shown below , where as i can not see images .
ASKER
can you please update me on this ??
Hi annasad,
Download and install the BlackBerry Desktop software from here: https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=A2C0D61EB187AB3AFD247A852FAD3647
Download and install the latest version of your handheld software from here:
http://uk.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Connect the BlackBerry to the PC. Close the BlackBerry Desktop Software app.
Open a command prompt.
Type the following:
cd c:\program files\common files\research in motion\apploader
(If you are using a 64-bit machine, you will need: cd c:\program files (x86)\common files\research in motion\apploader )
Then type:
loader.exe \resettofactory
This reloads the handheld software and resets everything to factory defaults. Make sure you backup your device beforehand as it will wipe everything.
Hope this helps,
Mike
Download and install the BlackBerry Desktop software from here: https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=A2C0D61EB187AB3AFD247A852FAD3647
Download and install the latest version of your handheld software from here:
http://uk.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Connect the BlackBerry to the PC. Close the BlackBerry Desktop Software app.
Open a command prompt.
Type the following:
cd c:\program files\common files\research in motion\apploader
(If you are using a 64-bit machine, you will need: cd c:\program files (x86)\common files\research in motion\apploader )
Then type:
loader.exe \resettofactory
This reloads the handheld software and resets everything to factory defaults. Make sure you backup your device beforehand as it will wipe everything.
Hope this helps,
Mike
ASKER
is it mandatory to upgrade the blackberry OS , as i am comfortable with the one i have .
ASKER
I have blackberry bold 9780 with 6.5 v6.
and my desktop manager is 7.1
and my desktop manager is 7.1
ASKER
and yes , i have repated above steps and it has not worked out . i think in above steps .. you are just explaining me how to do factory reset , which is also possible form handheld device ?
but these policies are hard coded written , i am still not able to run Google maps and other mailing programs .
but these policies are hard coded written , i am still not able to run Google maps and other mailing programs .
On the TELUS website, it specifically states that if you have any problems after entering the unlock code, to contact support. Have you tried this? It seems they keep pushing a policy to the device.
ASKER
i am not with telus anymore , i have changed the cell phone operator . and also they cant push policy as not using their network.
SOLUTION
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ASKER
hyy Mike .. thanks for your detailed reply , below is a detail found at my end.
I used application loader and it asks me which application you want to add / remove from the device , and all applications which are already in my device are shown to me , which are all checked , i did not unchecked them , once i performed the activity , no application was removed from my device . i also did not understand this , but device came up as it was before , it might be a reason that device may not have factory reset .
I am attaching you all the screenshots which I faced .
second thing , I am not using blackberry email services and do not have data plan , I am only using gmail push mail and google maps .
now I don't think so that if i have not taken blackberry services , i can not use google maps ( offcourse i am using with connected at my home wireless ) i can take the data plan any time once i ensure that my device has opened to all applications .
I used application loader and it asks me which application you want to add / remove from the device , and all applications which are already in my device are shown to me , which are all checked , i did not unchecked them , once i performed the activity , no application was removed from my device . i also did not understand this , but device came up as it was before , it might be a reason that device may not have factory reset .
I am attaching you all the screenshots which I faced .
second thing , I am not using blackberry email services and do not have data plan , I am only using gmail push mail and google maps .
now I don't think so that if i have not taken blackberry services , i can not use google maps ( offcourse i am using with connected at my home wireless ) i can take the data plan any time once i ensure that my device has opened to all applications .
ASKER CERTIFIED SOLUTION
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ASKER
now in all these screens , it does not show that its going to be doing factory reset the device .
it just shows which appliation shall be deleted from handheld .
what do you suggest on this .
also in next two three screens , it just shows do you want to remove all application data or not , and do you want to take backup and restore at the end of application removal .addition .
BB1.JPG
BB2.JPG
BB3.JPG
it just shows which appliation shall be deleted from handheld .
what do you suggest on this .
also in next two three screens , it just shows do you want to remove all application data or not , and do you want to take backup and restore at the end of application removal .addition .
BB1.JPG
BB2.JPG
BB3.JPG
Hi Annasad,
See the first paragraph of my previous answer :-)
Mike
See the first paragraph of my previous answer :-)
Mike
ASKER
first .. think that i am using blackberry hadnset as smart phone , no services are configured on this , you are perhaps right about to say GPS thing , I am greed to this . I need to have data plan for this .
let me show you some of the more images to show you what exactly i want to take things out of handset .
and yes , google maps can be used at any device . including all smart phones ( you will be saying me fool to tell you this thing :-) .
and yes some application do use TCP setitngs in order to run that .
ScreenShot-2013-06-24-23-26-11-b.jpg
ScreenShot-2013-07-14-13-57-53-b.jpg
ScreenShot-2013-06-24-04-23-20-b.jpg
let me show you some of the more images to show you what exactly i want to take things out of handset .
and yes , google maps can be used at any device . including all smart phones ( you will be saying me fool to tell you this thing :-) .
and yes some application do use TCP setitngs in order to run that .
ScreenShot-2013-06-24-23-26-11-b.jpg
ScreenShot-2013-07-14-13-57-53-b.jpg
ScreenShot-2013-06-24-04-23-20-b.jpg
ASKER
Mike , yes i can use browser and youtube apps after connecting with Wifi .
SOLUTION
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Hi Annasad,
One other thing to consider: Even though you are connecting using the WiFi connection, the Gmail app requires the APN for your mobile network to be set correctly.
Options > Device > Advanced System Settings > TCP
If it is not set - even though you are using WiFi - you will get the tunnel failed error.
Mike
One other thing to consider: Even though you are connecting using the WiFi connection, the Gmail app requires the APN for your mobile network to be set correctly.
Options > Device > Advanced System Settings > TCP
If it is not set - even though you are using WiFi - you will get the tunnel failed error.
Mike
ASKER
hi Mike ..
I was kinda busy and still busy and wanted to work onto it and thats why couldnt close this , can you wait for sometime one this.
Also I am trying for get my apn from chatter . i will let you know very soon on this .
I was kinda busy and still busy and wanted to work onto it and thats why couldnt close this , can you wait for sometime one this.
Also I am trying for get my apn from chatter . i will let you know very soon on this .
SOLUTION
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ASKER
I think , i need to add data plan , because adding apn doesnt work alone .
Please go through attached document for more details,
It will guide you how to remove all IT policies from BB.
Regards,
~ Manju S
Clean-Wipe-an-IT-Policies-from-B.htm