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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 232
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Bizarre Authentication Problem

I am not able to successfully authenticate anyone in the office to their Outlook pop account. In addition to not being able to authenticate to the pop servers web interface.  Try this anywhere outside of the office and all accounts authenticate fine.
When I tracert to mail server I end up at correct IP address.
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scoker
Asked:
scoker
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1 Solution
 
yo_beeDirector of ITCommented:
Are there any event logs on the client,exchange or DC that raise any attention?

Can you supply some details about your infrastructure (i.e.  DC and mail on the same server)
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scokerAuthor Commented:
It sbs2003 but we never hosted our own mail. I will check for logs. The weird thing is the web portal to the pop server also fails.
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yo_beeDirector of ITCommented:
Is this internal to internal or external to internal?
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scokerAuthor Commented:
Internal to external hosted mail service we use
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yo_beeDirector of ITCommented:
Did your public IP address change?
Some times hosted services have allow/exclusion ip list for security measures.  If they do and your public address changed this would be the root cause. Can you confirm this?
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scokerAuthor Commented:
Yes we do not pay for a static IP it changes all the time and we did get blocked because of some malware.  But I was assured by the mail provider that we were not being blocked but maybe he was mistaken.  Has to be the reason only thing that makes sense.  I will check again thanks.
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yo_beeDirector of ITCommented:
I never trust just one answer from the providers. I like to always call back and hope for a another support tech.
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yo_beeDirector of ITCommented:
any head way with this?
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scokerAuthor Commented:
Good call yo_bee they had blocked it
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yo_beeDirector of ITCommented:
It is like I  had a similar issue once or twice.  ;)
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