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Activesync issue on Exchange 2013

Posted on 2013-06-29
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Last Modified: 2013-07-01
We are migrating from Exchange 2007 to Exchange 2013 and are having a problem with the smartphones and tablets syncing e-mail.  We have moved the users' mailboxes over to the E2013 server.  We have moved the pointers in the firewall to point to the new server.  OWA is working fine over port 443.  There are now certificate errors.  The activesyncvirtualdirectory is pointing to mail.contoso.local and the DNS entry for mail.contoso.local is pointed to the E2013 server.

Smartphones with existing accounts are not able to send or receive mail.

When we try to setup a new account on a smartphone the account sets up fine but then there is an error when it tries to sync messages.

Thanks for any ideas.

Bill
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Question by:labdunn
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7 Comments
 
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Expert Comment

by:Shreedhar Ette
ID: 39287698
Hello,

Have you installed proper certificate on Exchange 2013?

The Public url should be mail.contoso.com not mail.contoso.local.
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Author Comment

by:labdunn
ID: 39288343
Yes.  We've installed a SAN certificate with both mail.contoso.com and mail.contoso.local.
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Expert Comment

by:Shreedhar Ette
ID: 39288815
Pleased run Exchange ActiveSync at https://www.testexchangeconnectivity.com/ and post output here.
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Author Comment

by:labdunn
ID: 39288903
The Microsoft Connectivity Analyzer is testing Exchange ActiveSync.  
  The Exchange ActiveSync test failed.
 
 Test Steps
 
 Attempting the Autodiscover and Exchange ActiveSync test (if requested).
  Testing of Autodiscover for Exchange ActiveSync failed.
 
 Test Steps
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Accepted Solution

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Shreedhar Ette earned 500 total points
ID: 39289123
Please run test without autodiscover and post the error.
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Author Comment

by:labdunn
ID: 39289671
That might have been the enabler to fix the issue.  The results of that scan gave me some steps to take and that seems to have fixed the problem.  Its early here so it may be a few more hours before I get feedback from the effected users. I post an update when I hear.

Thanks

Bill
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Author Closing Comment

by:labdunn
ID: 39291002
The remote connectivity analyzer identified the problem and gave me the steps to fix the obscure little SOB.

Thanks

Bill
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