Solved

Activesync issue on Exchange 2013

Posted on 2013-06-29
7
537 Views
Last Modified: 2013-07-01
We are migrating from Exchange 2007 to Exchange 2013 and are having a problem with the smartphones and tablets syncing e-mail.  We have moved the users' mailboxes over to the E2013 server.  We have moved the pointers in the firewall to point to the new server.  OWA is working fine over port 443.  There are now certificate errors.  The activesyncvirtualdirectory is pointing to mail.contoso.local and the DNS entry for mail.contoso.local is pointed to the E2013 server.

Smartphones with existing accounts are not able to send or receive mail.

When we try to setup a new account on a smartphone the account sets up fine but then there is an error when it tries to sync messages.

Thanks for any ideas.

Bill
0
Comment
Question by:labdunn
  • 4
  • 3
7 Comments
 
LVL 34

Expert Comment

by:Shreedhar Ette
Comment Utility
Hello,

Have you installed proper certificate on Exchange 2013?

The Public url should be mail.contoso.com not mail.contoso.local.
0
 
LVL 1

Author Comment

by:labdunn
Comment Utility
Yes.  We've installed a SAN certificate with both mail.contoso.com and mail.contoso.local.
0
 
LVL 34

Expert Comment

by:Shreedhar Ette
Comment Utility
Pleased run Exchange ActiveSync at https://www.testexchangeconnectivity.com/ and post output here.
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 
LVL 1

Author Comment

by:labdunn
Comment Utility
The Microsoft Connectivity Analyzer is testing Exchange ActiveSync.  
  The Exchange ActiveSync test failed.
 
 Test Steps
 
 Attempting the Autodiscover and Exchange ActiveSync test (if requested).
  Testing of Autodiscover for Exchange ActiveSync failed.
 
 Test Steps
0
 
LVL 34

Accepted Solution

by:
Shreedhar Ette earned 500 total points
Comment Utility
Please run test without autodiscover and post the error.
0
 
LVL 1

Author Comment

by:labdunn
Comment Utility
That might have been the enabler to fix the issue.  The results of that scan gave me some steps to take and that seems to have fixed the problem.  Its early here so it may be a few more hours before I get feedback from the effected users. I post an update when I hear.

Thanks

Bill
0
 
LVL 1

Author Closing Comment

by:labdunn
Comment Utility
The remote connectivity analyzer identified the problem and gave me the steps to fix the obscure little SOB.

Thanks

Bill
0

Featured Post

Are end users causing IT problems again?

You’ve taken the time to design and update all your end user’s email signatures, only to find out they’re messing up the HTML, changing the font and ruining the imagery. What can you do to prevent this? Find out how you can save your signatures from end users today.

Join & Write a Comment

Suggested Solutions

Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video discusses moving either the default database or any database to a new volume.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now