Solved

xp laptop shuts down when connected to internet

Posted on 2013-06-30
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Last Modified: 2013-07-13
This happens with wireless and Wired. As Soon As I Connect To The Internet The Laptop Restarts.

Event Viewer Shows:
the process winlogon.exe has initiated the restart xp
0
Comment
Question by:laraldo1
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19 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 39288016
Scan the laptop for malware using malwarebytes:

http://malwarebytes.org
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Author Comment

by:laraldo1
ID: 39288019
I Did That. Also Tried Clean Boot, Minimal Services. Nothing Is Started Through The Registry Run.
0
 
LVL 22

Expert Comment

by:Jakob Digranes
ID: 39288025
sounds like and oooold virus --

try running following command when connected to internet
shtudown -a

Are Windows fully updated?
How are you connected to internet?

try www.superantispyware.com 
and install Windows Security Essentials
0
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LVL 88

Expert Comment

by:rindi
ID: 39288026
Did you use the newest version of malwarebytes? Did you run it in standard mode (without connecting the LAN)? Malwarebytes must run in standard mode, not in safe mode, if it should be of any use.
0
 
LVL 30

Expert Comment

by:ded9
ID: 39288038
Might be a bsod. Try installing updated drivers for you Ethernet and wireless device.



Ded9
0
 

Author Comment

by:laraldo1
ID: 39288039
I can't run shut down -a because once I connect to the internet my computer shuts down. when I Connect wirelessly or wired the computer shuts down. I Ran Malware In Standard Mode
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Author Comment

by:laraldo1
ID: 39288042
I Will Try Loading Xp Sp3.
0
 
LVL 30

Expert Comment

by:ded9
ID: 39288043
Try installing updated drivers for you Ethernet and wireless device.You can download it from another computer and install it on affected system.


Ded9
0
 
LVL 22

Expert Comment

by:Jakob Digranes
ID: 39288044
do youi not have time to do shutdown -a ?
Try superantispyware and install Microsoft Security Essentials

what SP level are you at now? XP pre SP2 is a sitting duck when it comes to malware

one again - how do you connect to internet ?
0
 
LVL 6

Expert Comment

by:Tonypeswani
ID: 39288047
1)  press F8 and disable Automatic restart on system failure this will not shutdown your PC perhaps it will provide you BSOD with error code.

2)As well as locate at the below location and
open>>RUN>>EventVWR>>System events>> filter with error source as Save dump.
This will provide you the location at which dump file is generated.

Request you to upload that dump file.

Regards,
Tonyp
0
 
LVL 22

Expert Comment

by:Jakob Digranes
ID: 39288051
a BSOD would not log an event in Event Viewer ---

look at this: http://support.microsoft.com/kb/826955/en
0
 

Author Comment

by:laraldo1
ID: 39288052
I connect to the Internet wirelessly through my home router and wireless card built into my laptop. I Connect Wired Using A Ethernet cable connecting to that routerCable.
0
 

Author Comment

by:laraldo1
ID: 39288060
Event From Event Log:
the process winlogon.eXE has initiated the restart of Ariana for the following reason:: no title for this reason could be found
Minor Reason: 0Xff
shut down type: reboot
Comment:

Data Bytes
0000: Ff 00 00 80    Y..
0
 
LVL 22

Expert Comment

by:Jakob Digranes
ID: 39288073
0
 

Author Comment

by:laraldo1
ID: 39288076
I'm Going OuT For The Day Now. Ill Try Blaster fix
0
 

Author Comment

by:laraldo1
ID: 39288879
No Signs Of Blaster
0
 
LVL 30

Expert Comment

by:ded9
ID: 39289061
Try installing updated drivers for you Ethernet and wireless device.You can download it from another computer and install it on affected system.


Ded9
0
 

Accepted Solution

by:
laraldo1 earned 0 total points
ID: 39308756
XP3 SOLVED ISSUES. Thanks for suggestion.
0
 

Author Closing Comment

by:laraldo1
ID: 39323051
I decided to go to xp3 and it worked.
0

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