Software Education

What topics usually covers in the document on educating new software for customers or end users in a large environment
vmandemAsked:
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David Johnson, CD, MVPConnect With a Mentor OwnerCommented:
It is both a function of the software design to be intuitive and then the supporting documentation.  Context sensitive help is always a plus. One could use videos showing basic operation and have additional videos showing advanced operation. Adobe captivate is one way to make labs that guide a user through the process of performing a task.

As with all methods of teaching, the following principles are almost universal.  Demonstrate, have the user do the operation, and then review.  When you have the user do the operation you can in the lab block improper methods and then provide feedback to the user about what they are doing wrong.
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