Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 303
  • Last Modified:

Software Education

What topics usually covers in the document on educating new software for customers or end users in a large environment
0
vmandem
Asked:
vmandem
1 Solution
 
David Johnson, CD, MVPOwnerCommented:
It is both a function of the software design to be intuitive and then the supporting documentation.  Context sensitive help is always a plus. One could use videos showing basic operation and have additional videos showing advanced operation. Adobe captivate is one way to make labs that guide a user through the process of performing a task.

As with all methods of teaching, the following principles are almost universal.  Demonstrate, have the user do the operation, and then review.  When you have the user do the operation you can in the lab block improper methods and then provide feedback to the user about what they are doing wrong.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now