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New Outlook Profiles

Posted on 2013-06-30
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Last Modified: 2013-11-23
Hey guys

I am stumped on a problem I am having on my own PC (for once).  Anytime I create a new profile in Outlook 2010 the profile creates with no problems and I can start receiving emails but as soon as it starts up I cannot click on anything. It seems like there is a dialogue box open that is waiting for me to type something in but no matter how I manipulate the desktop (Alt-Tab) I dont see anything open.  When I click on anything in the Outlook screen I get the  "ding" like there is something open in Outlook.  

I have opened task manager and have closed as many things as I thought would be related to it but still no luck.  I think its asking me if I want to Add RSS feeds but the dialogue box for that request isnt anywhere on my screen :-(.

I used to have two monitors... maybe its putting this information on where the old monitor would be?

Thanks for any help.
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Question by:jonmenefee
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6 Comments
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39288320
Open the Screen Resolution settings and see if you have a second monitor (in software) to disable.
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Author Comment

by:jonmenefee
ID: 39288556
Ok, nothing there.  I am at a loss.  This only happens to new profiles I setup.  Old profiles work just fine.  Maybe I need to do a repair on it or something.
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LVL 2

Expert Comment

by:Tarun Singh
ID: 39288923
1. What is mailbox size
2. try to create profile online without cached mode enabled & see if this lets you to open outlook.
3. if yes, then change profile from online to cached mode.
4. check if you are able to work fine in outlook web access mode.
5. if all above doesn't help, can go for office 2010/outlook service pack updates
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LVL 10

Expert Comment

by:Vijaya Babu Sekar
ID: 39306801
Just you would restart the machine. then you can check again. it will work properly
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Accepted Solution

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jonmenefee earned 0 total points
ID: 39327571
Sorry took so long.  I practically gave up on it and just created a new user on my PC and was able to then make any Outlook profile I wanted.  I think it was a Kaspersky thing because anytime I create a new account and start it up for the first time I used to get a popup from Kaspersky asking how I wanted to handle spam and it hasn't popped up the last few times I created a profile in Outlook (I do a lot of testing of client mail and I use my PC to make sure that a profile I create will work on their PC before I go there)
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Author Closing Comment

by:jonmenefee
ID: 39671146
None of the other solutions worked
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