Solved

Microsoft Word 2010 - file open dialog box not displaying

Posted on 2013-06-30
4
2,467 Views
Last Modified: 2013-07-03
Experts

I have a user who has been using Word 2010 for a couple of weeks with no issues until this morning where she is no longer able to open word documents using either File-Open, Open on the quick access toolbar or CTRL O.

At present if you go to the file tab and select open - it goes back to the home tab but does not display the open file dialog box.

You can select an item from the recent file list and this will open, you can select a file in windows explorer and double click and it will open so the association is OK.  But I cannot get the open dialog to appear in word.

Excel and other office programs are working fine it is only Word.

The user is using Windows 7, Microsoft office 2010 standard.

I have uninstalled and reinstalled the Office software but the problem has persisted.

I have been unable to 'google' my way through this one, so hopefully someone here can suggest a solution.
0
Comment
Question by:scs-paul
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 96

Accepted Solution

by:
Experienced Member earned 500 total points
ID: 39288884
Try making a new Windows user profile (Account) on the problem machine. Log in as the new user. Does Word work properly in the new user account?  It could be a corrupted user profile.

.... Thinkpads_User
0
 
LVL 76

Expert Comment

by:GrahamSkan
ID: 39289238
There is a fix procedure for profile-related Word problems here:
http://support.microsoft.com/default.aspx/kb/921541
0
 

Author Closing Comment

by:scs-paul
ID: 39296416
Tried the Microsoft Fix-it also suggested with no success.  Logged in as different user and issue was not present.  Removed user profile and recreated, working now.

Would like to have know what caused the issue but at least it's fixed.
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 39296504
@scs-paul - Thanks for the update and I was happy to help.
... Thinkpads_User
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes a method of delivering Word templates for use in merging Access data to Word documents, that requires no computer knowledge on the part of the recipient -- the templates are saved in table fields, and are extracted and install…
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

628 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question