Microsoft Word 2010 - file open dialog box not displaying
Posted on 2013-06-30
I have a user who has been using Word 2010 for a couple of weeks with no issues until this morning where she is no longer able to open word documents using either File-Open, Open on the quick access toolbar or CTRL O.
At present if you go to the file tab and select open - it goes back to the home tab but does not display the open file dialog box.
You can select an item from the recent file list and this will open, you can select a file in windows explorer and double click and it will open so the association is OK. But I cannot get the open dialog to appear in word.
Excel and other office programs are working fine it is only Word.
The user is using Windows 7, Microsoft office 2010 standard.
I have uninstalled and reinstalled the Office software but the problem has persisted.
I have been unable to 'google' my way through this one, so hopefully someone here can suggest a solution.