Solved

Exchange 2010 UM Voice mail contact

Posted on 2013-07-01
5
438 Views
Last Modified: 2013-07-06
We have an exchange 2010 SP2 UM server , one of the user has got lot of contacts with mobile number in outlook  saved as +61xxxxxxxxx ( 61 country code for Australia). So if one of the contact tries to contact him he gets a message saying that  he got a missed call or voice mail from 0xxxxxxxx instead of saying that contact x has left message.

If I change the mobile number of contact on outlook to 0xxxxxxxxx  then he would a message saying that contactx has contacted.

We created translation rules on mitel gateway. When we are getting a call Lync popups and says that USERx is calling and in Lync we get missed called notifications saying missed call from userx. But the email from UM still says missed call from 04xxxxxxxx.

Any way this can be sorted out with out user changing all his contacts.
0
Comment
Question by:Malli Boppe
  • 3
  • 2
5 Comments
 
LVL 56

Assisted Solution

by:Cliff Galiher
Cliff Galiher earned 500 total points
ID: 39291946
Not with Lync server 2010. Lync does outbound normalization only. You may be able to solve this on the Mitel end, but at that point it isn't an exchange/lync/windows solution and you'd want to reach out to Mitel experts.

Lync server 2013, however, supports inbound normalization rules which you could use to solve this issue.
0
 
LVL 23

Author Comment

by:Malli Boppe
ID: 39291970
We are using Lync 2013. I created normalization rules on Mitel Live Business gateway to change the number to +614xxxxxxxx and it seems to be working. When I get a incoming call Lync client detects that there is a existing contact for +614xxxxxxxx  and popup comes saying incoming call from Contact X.
But don't know why when the call goes to Exchange UM , it strips out the +61 and so the number is just 04xxxxxxxx and isn't recognised.
0
 
LVL 56

Expert Comment

by:Cliff Galiher
ID: 39291981
Sounds like an issie with your Lync normalization rules then.
0
 
LVL 23

Accepted Solution

by:
Malli Boppe earned 0 total points
ID: 39292254
I had to setup the normalization rules on the Mitel Controller.
0
 
LVL 23

Author Closing Comment

by:Malli Boppe
ID: 39303738
Solved my self
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A procedure for exporting installed hotfix details of remote computers using powershell
Read this checklist to learn more about the 15 things you should never include in an email signature.
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
how to add IIS SMTP to handle application/Scanner relays into office 365.

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now