?
Solved

Exchange 2010 UM Voice mail contact

Posted on 2013-07-01
5
Medium Priority
?
446 Views
Last Modified: 2013-07-06
We have an exchange 2010 SP2 UM server , one of the user has got lot of contacts with mobile number in outlook  saved as +61xxxxxxxxx ( 61 country code for Australia). So if one of the contact tries to contact him he gets a message saying that  he got a missed call or voice mail from 0xxxxxxxx instead of saying that contact x has left message.

If I change the mobile number of contact on outlook to 0xxxxxxxxx  then he would a message saying that contactx has contacted.

We created translation rules on mitel gateway. When we are getting a call Lync popups and says that USERx is calling and in Lync we get missed called notifications saying missed call from userx. But the email from UM still says missed call from 04xxxxxxxx.

Any way this can be sorted out with out user changing all his contacts.
0
Comment
Question by:Malli Boppe
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 59

Assisted Solution

by:Cliff Galiher
Cliff Galiher earned 1500 total points
ID: 39291946
Not with Lync server 2010. Lync does outbound normalization only. You may be able to solve this on the Mitel end, but at that point it isn't an exchange/lync/windows solution and you'd want to reach out to Mitel experts.

Lync server 2013, however, supports inbound normalization rules which you could use to solve this issue.
0
 
LVL 23

Author Comment

by:Malli Boppe
ID: 39291970
We are using Lync 2013. I created normalization rules on Mitel Live Business gateway to change the number to +614xxxxxxxx and it seems to be working. When I get a incoming call Lync client detects that there is a existing contact for +614xxxxxxxx  and popup comes saying incoming call from Contact X.
But don't know why when the call goes to Exchange UM , it strips out the +61 and so the number is just 04xxxxxxxx and isn't recognised.
0
 
LVL 59

Expert Comment

by:Cliff Galiher
ID: 39291981
Sounds like an issie with your Lync normalization rules then.
0
 
LVL 23

Accepted Solution

by:
Malli Boppe earned 0 total points
ID: 39292254
I had to setup the normalization rules on the Mitel Controller.
0
 
LVL 23

Author Closing Comment

by:Malli Boppe
ID: 39303738
Solved my self
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses
Course of the Month9 days, 4 hours left to enroll

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question