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Exchange 2010 UM Voice mail contact

Posted on 2013-07-01
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Last Modified: 2013-07-06
We have an exchange 2010 SP2 UM server , one of the user has got lot of contacts with mobile number in outlook  saved as +61xxxxxxxxx ( 61 country code for Australia). So if one of the contact tries to contact him he gets a message saying that  he got a missed call or voice mail from 0xxxxxxxx instead of saying that contact x has left message.

If I change the mobile number of contact on outlook to 0xxxxxxxxx  then he would a message saying that contactx has contacted.

We created translation rules on mitel gateway. When we are getting a call Lync popups and says that USERx is calling and in Lync we get missed called notifications saying missed call from userx. But the email from UM still says missed call from 04xxxxxxxx.

Any way this can be sorted out with out user changing all his contacts.
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Question by:Malli Boppe
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Assisted Solution

by:Cliff Galiher
Cliff Galiher earned 1500 total points
ID: 39291946
Not with Lync server 2010. Lync does outbound normalization only. You may be able to solve this on the Mitel end, but at that point it isn't an exchange/lync/windows solution and you'd want to reach out to Mitel experts.

Lync server 2013, however, supports inbound normalization rules which you could use to solve this issue.
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by:Malli Boppe
ID: 39291970
We are using Lync 2013. I created normalization rules on Mitel Live Business gateway to change the number to +614xxxxxxxx and it seems to be working. When I get a incoming call Lync client detects that there is a existing contact for +614xxxxxxxx  and popup comes saying incoming call from Contact X.
But don't know why when the call goes to Exchange UM , it strips out the +61 and so the number is just 04xxxxxxxx and isn't recognised.
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Expert Comment

by:Cliff Galiher
ID: 39291981
Sounds like an issie with your Lync normalization rules then.
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Accepted Solution

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Malli Boppe earned 0 total points
ID: 39292254
I had to setup the normalization rules on the Mitel Controller.
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Author Closing Comment

by:Malli Boppe
ID: 39303738
Solved my self
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