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Cannot Get Mail. Ipad and Iphone Activesync

Posted on 2013-07-01
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Last Modified: 2013-07-08
I have a user with an iphone and ipad both with ios 6.1.3
they connect it to our exchange 2010 server.

I tested from microsoft activesync website and everything is fine

I deleted the accounts from the iphone and ipad and recreated it and still issue exists

Iphone: I can setup the account on the iphone but when i goto the inbox i get
"The connection to the server failed. It can't sync any emails at all.
I tried from wifi and 4g connection

Ipad: I can setup the account on the ipad. It syncs a few emails and then i get the "the connection to the server failed". I tried from wifi and 4g and cant send emails

On both the iphone and ipad the bottom of the screen it keeps trying to connect

anybody experience this?
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Question by:mrbrain646
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Expert Comment

by:ScorchD
ID: 39290211
Do you not get any errors when setting up the account?
Usually these issues are due to a typo or missing domain information, also have you checked the advanced tab for anything obvious? SSL etc.
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Author Comment

by:mrbrain646
ID: 39290324
no errors when setting up the account. All settings are correct.
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Expert Comment

by:Alan Hardisty
ID: 39295061
What AV software do you have installed on your Exchange 2010 server?
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Accepted Solution

by:
mrbrain646 earned 0 total points
ID: 39297064
Sophos Endpoint.....I was able to resolve it by nuking/wipe clean the ipad and iphone
and readd the activesync accounts.

Also tried resetting network settings and erase settings on iphone/ipad with no luck
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Author Closing Comment

by:mrbrain646
ID: 39306588
found it was only way to wipe the device to fix the issue
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