<div>
Do you not get any errors when setting up the account?<br />
Usually these issues are due to a typo or missing domain information, also have you checked the advanced tab for anything obvious? SSL etc.
</div>


Do you not get any errors when setting up the account?
Usually these issues are due to a typo or missing domain information, also have you checked the advanced tab for anything obvious? SSL etc.

<div>
no errors when setting up the account. All settings are correct.
</div>


no errors when setting up the account. All settings are correct.

<div>
What AV software do you have installed on your Exchange 2010 server?
</div>


What AV software do you have installed on your Exchange 2010 server?

<div>
found it was only way to wipe the device to fix the issue
</div>


found it was only way to wipe the device to fix the issue

<div>
<div class="content wysiwyg-content">
I have a user with an iphone and ipad both with ios 6.1.3 <br />
they connect it to our exchange 2010 server.<br />
<br />
I tested from microsoft activesync website and everything is fine<br />
<br />
I deleted the accounts from the iphone and ipad and recreated it and still issue exists<br />
<br />
Iphone: I can setup the account on the iphone but when i goto the inbox i get<br />
&quot;The connection to the server failed. It can't sync any emails at all.<br />
I tried from wifi and 4g connection<br />
<br />
Ipad: I can setup the account on the ipad. It syncs a few emails and then i get the &quot;the connection to the server failed&quot;. I tried from wifi and 4g and cant send emails<br />
<br />
On both the iphone and ipad the bottom of the screen it keeps trying to connect<br />
<br />
anybody experience this?
</div>
</div>


I have a user with an iphone and ipad both with ios 6.1.3 
they connect it to our exchange 2010 server.

I tested from microsoft activesync website and everything is fine

I deleted the accounts from the iphone and ipad and recreated it and still issue exists

Iphone: I can setup the account on the iphone but when i goto the inbox i get
"The connection to the server failed. It can't sync any emails at all.
I tried from wifi and 4g connection

Ipad: I can setup the account on the ipad. It syncs a few emails and then i get the "the connection to the server failed". I tried from wifi and 4g and cant send emails

On both the iphone and ipad the bottom of the screen it keeps trying to connect

anybody experience this?

Cannot Get Mail. Ipad and Iphone Activesync

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

The iPhone is a smartphone made by Apple Inc. It and the iPad, along with several other mobile devices from Apple, run on the iOS operating system, which has its own topic, as does the iPad for device-specific questions. Native iOS applications are written in Objective-C or in Swift using the Cocoa Touch frameworks or HTML5 compiled with the help of a package manager such as Adobe PhoneGap; a common IDE is Xcode.

iPhone

iOS is a mobile operating system developed by Apple; it is a derivative of the Mac OS X desktop operating system, with which it shares many (but not all) common frameworks and other components. These include Cocoa Touch, the Mach/Darwin/XNU kernel and code from the Berkeley Software Distribution (BSD). Each iOS application runs in its own secure sandbox to prevent altering other applications, the operating system, or any other data.