• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1959
  • Last Modified:

Cannot Get Mail. Ipad and Iphone Activesync

I have a user with an iphone and ipad both with ios 6.1.3
they connect it to our exchange 2010 server.

I tested from microsoft activesync website and everything is fine

I deleted the accounts from the iphone and ipad and recreated it and still issue exists

Iphone: I can setup the account on the iphone but when i goto the inbox i get
"The connection to the server failed. It can't sync any emails at all.
I tried from wifi and 4g connection

Ipad: I can setup the account on the ipad. It syncs a few emails and then i get the "the connection to the server failed". I tried from wifi and 4g and cant send emails

On both the iphone and ipad the bottom of the screen it keeps trying to connect

anybody experience this?
0
mrbrain646
Asked:
mrbrain646
  • 3
1 Solution
 
ScorchDCommented:
Do you not get any errors when setting up the account?
Usually these issues are due to a typo or missing domain information, also have you checked the advanced tab for anything obvious? SSL etc.
0
 
mrbrain646Author Commented:
no errors when setting up the account. All settings are correct.
0
 
Alan HardistyCo-OwnerCommented:
What AV software do you have installed on your Exchange 2010 server?
0
 
mrbrain646Author Commented:
Sophos Endpoint.....I was able to resolve it by nuking/wipe clean the ipad and iphone
and readd the activesync accounts.

Also tried resetting network settings and erase settings on iphone/ipad with no luck
0
 
mrbrain646Author Commented:
found it was only way to wipe the device to fix the issue
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now