Solved

Has anyone ever heard of Outlook 2010 + Office 365 sending emails without clicking the "Send" button?

Posted on 2013-07-01
6
431 Views
Last Modified: 2013-08-12
I have a user that explains to me that his Outlook is sending emails that he saves as drafts, or types out, decides not to send, and closes without saving changes.

I would just like to know if, number 1, this is even possible, and number 2, where to look for a cause if this is possible.

As far as I know, even placing messages in my "outbox" will not send the message, unless you actually click the "send" button.
Thanks,
-Duane
0
Comment
Question by:jay_tullis
6 Comments
 
LVL 14

Assisted Solution

by:comfortjeanius
comfortjeanius earned 63 total points
ID: 39290225
Check this link out to make sure the user does not automatic send/receive configured.

http://www.howtogeek.com/howto/17890/schedule-auto-send-receive-in-microsoft-outlook/
0
 
LVL 22

Assisted Solution

by:Haresh Nikumbh
Haresh Nikumbh earned 62 total points
ID: 39290251
0
 
LVL 1

Author Comment

by:jay_tullis
ID: 39290334
Hello everyone, and thank you for the comments! It definitely gives us something to work off of.

I had the employee check the items you mentioned, and all of the settings are still at their defaults. This employee has not touched any of the send/receive groups or delayed send configurations, so I think that we can mark those two off the list. I did physically verify this on his computer.

Are there any other ideas that you can think of that could cause this?
Thanks,
-Duane
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 80

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 62 total points
ID: 39290713
Drafts are never sent, and auto-saves are never sent.  Only items in the Outbox are sent.  If this is a random event then the problem is between the keyboard and the chair.  Bet you can't reproduce the "error"
0
 
LVL 40

Accepted Solution

by:
Vasil Michev (MVP) earned 63 total points
ID: 39291163
Also check for addons, probably some super duper helpful stuff he installed :)
0
 
LVL 1

Author Closing Comment

by:jay_tullis
ID: 39403166
User still has the issue, and in fact sent a rather long email CC'ing managers, etc., Friday.
Doubt it's an issue on the Exchange side, so am trying to get his PC replaced.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
Cloud-based technologies and services will continue to grow in popularity in 2017 thanks to the simple, scalable and cost-effective solutions they deliver. Here are three areas where cloud adoption is poised to really take off.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This lesson covers basic error handling code in Microsoft Excel using VBA. This is the first lesson in a 3-part series that uses code to loop through an Excel spreadsheet in VBA and then fix errors, taking advantage of error handling code. This l…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question