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Exchange 2010 Discovery Search Folder Time Out

Posted on 2013-07-01
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Last Modified: 2013-07-17
We have an organization with 6 Exchange Servers Mailstore Servers running in a DAG format.  We have recently run into a situation where we are trying to run a Discovery search in the organization and keep getting "Search Folder Time out" with the searches.  

We have tried with "one" phrase and one mailbox to be searched.   We could get that to work intermittently.  But whenever we try to do a search with 3 terms and 8 users in the TO and FROM fields we get the "Search Folder Time Out" error.  In the event viewer we get the error 3003 Discovery.  

We have recently upgraded to SP3 and Roll Up 1 on the servers.  We have 15 servers total in the environment.  We were able to do this before, but now we are unable to do the searches.  This is critical as we have to do these searches all the time.  Any help will be appreciated.

Thanks,
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Question by:usfidiaz
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Expert Comment

by:Amit
ID: 39290773
You need to create small query as query limit is by default 64k.
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Author Comment

by:usfidiaz
ID: 39290780
The query we are creating is: "HOSPITAL NAME" OR "LRMC" OR "Person's NAME" is that too large?
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LVL 42

Expert Comment

by:Amit
ID: 39290796
If you are getting 3003 error, that means it is large for Exchange. You have too many Or condition and Exchange need to search and match from several Or condition.

use short queries and merge the result into one later.
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Author Comment

by:usfidiaz
ID: 39290975
I only have 1 keyword and 1 email address in the TO and FROM and one mailbox that we are searching.  It can't get any shorter.
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Assisted Solution

by:Amit
Amit earned 500 total points
ID: 39290998
Cannot help much, as it is design limitation. Check with MS.
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Author Comment

by:usfidiaz
ID: 39294530
Could it be a problem with the indexing catalog being corrupt.  We have noticed that just noticed that OWA isn't able to search now since installing SP3 Rollup 1.  We are going to re-index after hours tomorrow night.  I will let everyone know if this resolves the issue.

Thanks,
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LVL 42

Expert Comment

by:Amit
ID: 39294542
Index corruption could also contribute to this issue.
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Accepted Solution

by:
usfidiaz earned 0 total points
ID: 39320846
I was able to run them after rebuilding the indexes and changing my search query.  I can search with Keywords or TO and From Fields but not both.
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LVL 42

Expert Comment

by:Amit
ID: 39320947
Thanks for the update.
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Author Closing Comment

by:usfidiaz
ID: 39332605
It was my solution that fixed the issue, along with changing my search pattern.
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