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Exchange 2010 Discovery Search Folder Time Out

Posted on 2013-07-01
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Last Modified: 2013-07-17
We have an organization with 6 Exchange Servers Mailstore Servers running in a DAG format.  We have recently run into a situation where we are trying to run a Discovery search in the organization and keep getting "Search Folder Time out" with the searches.  

We have tried with "one" phrase and one mailbox to be searched.   We could get that to work intermittently.  But whenever we try to do a search with 3 terms and 8 users in the TO and FROM fields we get the "Search Folder Time Out" error.  In the event viewer we get the error 3003 Discovery.  

We have recently upgraded to SP3 and Roll Up 1 on the servers.  We have 15 servers total in the environment.  We were able to do this before, but now we are unable to do the searches.  This is critical as we have to do these searches all the time.  Any help will be appreciated.

Thanks,
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Question by:usfidiaz
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Expert Comment

by:Amit
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You need to create small query as query limit is by default 64k.
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Author Comment

by:usfidiaz
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The query we are creating is: "HOSPITAL NAME" OR "LRMC" OR "Person's NAME" is that too large?
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Expert Comment

by:Amit
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If you are getting 3003 error, that means it is large for Exchange. You have too many Or condition and Exchange need to search and match from several Or condition.

use short queries and merge the result into one later.
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Author Comment

by:usfidiaz
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I only have 1 keyword and 1 email address in the TO and FROM and one mailbox that we are searching.  It can't get any shorter.
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by:Amit
Amit earned 500 total points
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Cannot help much, as it is design limitation. Check with MS.
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Author Comment

by:usfidiaz
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Could it be a problem with the indexing catalog being corrupt.  We have noticed that just noticed that OWA isn't able to search now since installing SP3 Rollup 1.  We are going to re-index after hours tomorrow night.  I will let everyone know if this resolves the issue.

Thanks,
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by:Amit
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Index corruption could also contribute to this issue.
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usfidiaz earned 0 total points
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I was able to run them after rebuilding the indexes and changing my search query.  I can search with Keywords or TO and From Fields but not both.
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by:Amit
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Thanks for the update.
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Author Closing Comment

by:usfidiaz
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It was my solution that fixed the issue, along with changing my search pattern.
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