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Unable to open .Xlsx and .Docx documents on Ipad.

Posted on 2013-07-01
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Last Modified: 2013-07-13
We have an employee portal and we are trying to open .Xlsx and .Docx documents from this  website on an iPad. I have a QuickOffice HD Pro installed however when we select the document(s) and try to open them we are just presented with a blank page. I have tried this on two diffent Ipads and get the same results. We have also tried Office 2 HD with no luck.
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Question by:srilee
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Expert Comment

by:Patricksr1972
ID: 39290945
Hello,

This link shows you 6 ways to open (or even edit) Office 2010 documents.
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Author Comment

by:srilee
ID: 39293159
Still no luck. We posted .XLS, .DOC, and .DWF files to another webserver and they open fine. This appears to be something in the way this vendor has their webserver configured and how  the iOS device is trying to open the file.
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Expert Comment

by:Patricksr1972
ID: 39293585
Hi,

If IOS opens the file from other webservers there is some restrictions in the one serving the employee portal. Could you ask your vendor if they support .doc(x) files, do they have mime types set right for these files or maybe they have a tool like URLSCAN in place which blocks office files?!
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Author Comment

by:srilee
ID: 39294216
We have the server here in our office so I can check setting fairly easily. I checked the MIME settings and they all appear the same as my server that is working. One thing I did notice that is odd is that whenever we try to open a .DOC, .XLS, of .DWF file on the iOS device it seems to append .PDF to the end of the file name and I'm wondering if that is where the issue is coming from. That being said we do not have this issue when we open these same files on a Windows based device. Thanks!
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Expert Comment

by:Patricksr1972
ID: 39294451
Hi

If your ipad appends really you should dive into it on the ipad itself. If it does this because the MIME type apllication indicates it is a PDF file it is good behaviour.
There are 2 layers where you should check in IIS whether MIME types are 100% the same as on your working machine.
First on the IIS server level and second on the website level, please check
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Accepted Solution

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srilee earned 0 total points
ID: 39306946
This ended up being a vendor issue. They dug deeper into their wesite and realized that a new release had been published and there support desk was on an older version and not having the issue.
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by:Patricksr1972
ID: 39306951
Super to hear, hope they fix(ed) it soon.
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Author Closing Comment

by:srilee
ID: 39322994
Vendor issue.
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