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IE 10 script error 2378

Posted on 2013-07-01
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Last Modified: 2013-09-17
Hi

I have a big problem with a CEO. He gets an IE 10 script error 2378, when he wants to print.

The error is:
Line    2378
Char    1
Error   Unknown Error
Code    0
URL:  res://ieframe.dll/preview.js

Solutions I already tried:

1)      Reset IE 10
2)      All solutions in the KB http://support.microsoft.com/kb/308260
3)      This is a new Network Printer so I have the latest Driver from:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5096244&prodTypeId=18972&prodSeriesId=5096243&swLang=8&taskId=135&swEnvOID=4063

Extracted the Drivers and Installed files from „HP LaserJet Pro 400 MFP M425 Printer Series PCL6 Driver Only”.

Two users are affected, so this is not a profile Problem and the new Lenovo computers (with Windows 7) are 3 days old. No Malware. Windows and all Software are Up-To-Date. Can print fine on Firefox or Chrome.

Many Thanks
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Question by:*** Hopeleonie ***
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6 Comments
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 2000 total points
ID: 39291417
hopeleonie--
Is this something recent?  If so run a System Restore to a date before the problem started.

If you think IE10 is at fault, can you revert to IE9?  

Even brand new printers ship with outdated drivers.  On the HP driver page did you see the Firmware update of May 23 2013?

There is little modern info on this.  But here is a three year old reference.
http://www.answerbag.com/q_view/1941885
and
http://forums.techarena.in/windows-vista-mail/1170653.htm

And from http://support.microsoft.com/kb/2652062
Disconnect, and then reconnect your printer to your PC
1.Unplug the printer's USB cable from your PC.
Note:For wireless printers, turn the printer off.
2.Open Devices and Printers by clicking the Start button
Picture of the Start button, and then, on the Start menu, clicking Devices and Printers.
3.Right-click your printers icon and select Remove device.
4.Reconnect your printer to your PC using the USB cable.
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LVL 19

Author Comment

by:*** Hopeleonie ***
ID: 39291556
Is this something recent?  If so run a System Restore to a date before the problem started.

- The customer tells me that this never worked

If you think IE10 is at fault, can you revert to IE9?


- Would like to stay with IE10 :-)

http://www.answerbag.com/q_view/1941885

- No Palm Software on this Windows 7
- regsvr32 vbscript.dll didn't help


http://support.microsoft.com/kb/2652062

- didn't help




I will try a Firmware update tomorrow :-)
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LVL 19

Accepted Solution

by:
*** Hopeleonie *** earned 0 total points
ID: 39294101
Nothing worked, so called HP. They will send me a unreleased Driver.
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LVL 50

Expert Comment

by:jcimarron
ID: 39294300
hopeleonie--Thanks for telling us what worked.
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LVL 19

Author Closing Comment

by:*** Hopeleonie ***
ID: 39305088
Thanks again.
0
 

Expert Comment

by:BradHarris88
ID: 39500498
Hi hopeleonie,

Did the unreleased print driver from HP solve your problem? I am experiencing the same error, although the circumstances are a little different.

Thanks,

Brad
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