Solved

IE 10 script error 2378

Posted on 2013-07-01
6
1,872 Views
Last Modified: 2013-09-17
Hi

I have a big problem with a CEO. He gets an IE 10 script error 2378, when he wants to print.

The error is:
Line    2378
Char    1
Error   Unknown Error
Code    0
URL:  res://ieframe.dll/preview.js

Solutions I already tried:

1)      Reset IE 10
2)      All solutions in the KB http://support.microsoft.com/kb/308260
3)      This is a new Network Printer so I have the latest Driver from:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5096244&prodTypeId=18972&prodSeriesId=5096243&swLang=8&taskId=135&swEnvOID=4063

Extracted the Drivers and Installed files from „HP LaserJet Pro 400 MFP M425 Printer Series PCL6 Driver Only”.

Two users are affected, so this is not a profile Problem and the new Lenovo computers (with Windows 7) are 3 days old. No Malware. Windows and all Software are Up-To-Date. Can print fine on Firefox or Chrome.

Many Thanks
0
Comment
Question by:hopeleonie
  • 3
  • 2
6 Comments
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 500 total points
ID: 39291417
hopeleonie--
Is this something recent?  If so run a System Restore to a date before the problem started.

If you think IE10 is at fault, can you revert to IE9?  

Even brand new printers ship with outdated drivers.  On the HP driver page did you see the Firmware update of May 23 2013?

There is little modern info on this.  But here is a three year old reference.
http://www.answerbag.com/q_view/1941885
and
http://forums.techarena.in/windows-vista-mail/1170653.htm

And from http://support.microsoft.com/kb/2652062
Disconnect, and then reconnect your printer to your PC
1.Unplug the printer's USB cable from your PC.
Note:For wireless printers, turn the printer off.
2.Open Devices and Printers by clicking the Start button
Picture of the Start button, and then, on the Start menu, clicking Devices and Printers.
3.Right-click your printers icon and select Remove device.
4.Reconnect your printer to your PC using the USB cable.
0
 
LVL 18

Author Comment

by:hopeleonie
ID: 39291556
Is this something recent?  If so run a System Restore to a date before the problem started.

- The customer tells me that this never worked

If you think IE10 is at fault, can you revert to IE9?


- Would like to stay with IE10 :-)

http://www.answerbag.com/q_view/1941885

- No Palm Software on this Windows 7
- regsvr32 vbscript.dll didn't help


http://support.microsoft.com/kb/2652062

- didn't help




I will try a Firmware update tomorrow :-)
0
 
LVL 18

Accepted Solution

by:
hopeleonie earned 0 total points
ID: 39294101
Nothing worked, so called HP. They will send me a unreleased Driver.
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 
LVL 50

Expert Comment

by:jcimarron
ID: 39294300
hopeleonie--Thanks for telling us what worked.
0
 
LVL 18

Author Closing Comment

by:hopeleonie
ID: 39305088
Thanks again.
0
 

Expert Comment

by:BradHarris88
ID: 39500498
Hi hopeleonie,

Did the unreleased print driver from HP solve your problem? I am experiencing the same error, although the circumstances are a little different.

Thanks,

Brad
0

Featured Post

The curse of the end user strikes again      

You’ve updated all your end user’s email signatures. Hooray! But guess what? They’re playing around with the HTML, adding stupid taglines and ruining the imagery. Find out how you can save your signatures from end users today.

Join & Write a Comment

This is an article about Leadership and accepting and adapting to new challenges. It focuses mostly on upgrading to Windows 10.
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup". After a while, you have entered a loop for Auto repair which does not fix anything and you will be in a  panic as all your work w…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now