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Trouble sharing Google Calendar and Contacts

Posted on 2013-07-01
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Last Modified: 2014-11-12
After struggling with having my contacts and calendar accessible by my virtual assistant for years using Outlook, I gave up last week when my iPhone no longer would sync with Outlook.

   In my effort to enter the 21st century, I decided to go with Google.  After getting my calendar moved to Google and my contacts imported as well, I figured out the settings to share them with my associate.

   It's not working.  When she logs on and looks at my calendar, everything shows up as busy with no details and she can't create or change anything.  As for contacts, there's no sign of them.

   Attached are images that show the settings for calendar and below that for delegating contacts.  In addition, I've added an image (Google-View) that shows you her screen and what the calendar looks like on her end.  On that, you'll also see that "Contacts" doesn't even show up as an option for her within Google.

   Why might my associate not be able to edit my calendar and what does she need to do to view my contacts?

Thanks for your help.
Google-Calendar.jpg
Google-Contacts.jpg
Google-View.jpg
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Question by:coachjim
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Expert Comment

by:JAN PAKULA
ID: 39291524
1 has she accepted you share calendar request?  (Suzanne should receive email when you added her to calendar)

2 you still can use outlook with google apps sync for outlook (you can even add accounts for delegations - so Suzane using outlook could see your calendar, contatcs and emails)

3 what browser are you using?
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Author Comment

by:coachjim
ID: 39291892
1 -- I assume so although she says she can't remember seeing a request to accept.  One issue might be that after my initial invitation, I realized I needed to use her email address under our shared domain.  So I deleted that invitation and sent another.  Then I saw that the rights I wanted her to have were not broad enough, so I deleted the 2nd invitation and created a third.

2 -- I've gone through the Outlook sync process although I don't understand how Suzanne could use Outlook to see my stuff.

3 -- I use Firefox and the problem is the same in Safari.
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Expert Comment

by:JAN PAKULA
ID: 39292400
ok send her new invite

and  delegate her to see your mail or/and calendar

make sure that you are using outlook with google apps sync profile (not outlook profile - this gets created first time you use google apps sync) and delegate her access




(you have too add account for delegation in google apps sync (in start menu, there is an option for that)

http://support.google.com/a/users/bin/answer.py?hl=en&answer=170957


http://support.google.com/a/bin/answer.py?hl=en&answer=117596
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Author Comment

by:coachjim
ID: 39297061
I'll be on vacation through next weekend and won't be able to respond until the 8th.
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Accepted Solution

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coachjim earned 0 total points
ID: 39319652
I stumbled into what is probably the answer today.  Somewhere in the bowels of Google, something went amiss today and I had to reset my administrative password.  In the process of getting all that figured out, I noticed I had two users attached to my Google account:  myself and my wife.  My wife had never logged in.

My assistant, the person I want to have access to my calendar and contacts was not there.  I've now deleted my wife from the account and added my assistant.  I expect that will solve this problem.  I have others, but I think this one will go away.

I should learn tomorrow.
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Author Closing Comment

by:coachjim
ID: 39357278
My final comment is above.  It explains how I accidentally discovered the issue.
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