We can no longer view or preview PDF and WAV attachments from our Blackberries BES 5

We have a BES 5 blackberry server with about 17 users. Today one of our uses approacted me and told me she could no longer view PDF attachments. Another user came to me and told me he could not listen to .WAV attachments that are forwarded from our voice mail system. I ran a few tests on my device and found I could not view PDFs either. It appears to retrieve the data but kind of hangs with a blank white screen and what looks like a clock symbol in the upper right corner. As far as WAV files, we used to be able to preview them and listen, now we have to physically download them but they do play once downloaded. I created a small .TXT document and emailed it to myself as an attachment and I had no problem viewing that. It seems something changed in our environment that no longer makes it possible to view large attachments but I am not aware of anything being changed on our BES server. If anyone has any ideas or any suggestions how I can trouble shoot this, I would appreciate it. BTW we use Exchange 2007
LVL 1
Thor2923Asked:
Who is Participating?
 
Thor2923Connect With a Mentor Author Commented:
I don't really get this tool though. Our biggest problem right now is WAV files do not play from the PREVIEW option that users are used to using. This tool shows TXT format and UCS and has a field for Server and Submit file. Do you have any info on how to use this tool?
0
 
Simon Butler (Sembee)ConsultantCommented:
Exactly which version of BES is this? Log in to the console and look at the bottom.
If it is not 5.0.4 then you need to update. There have been a lot of updates with the PDF part.

Simon.
0
 
Mike SullivanDirectorCommented:
Hi Thor2923,

Attachments are processed using the Attachment service. Try restarting it then testing again. Bear in mind that anything already delivered to the handset will still be inaccessible. You will need to send a new email with an attachment to test it.

Open the BlackBerry Server Management tool (it's in the Start Menu > BlackBerry folder). There is an attachment service tab that allows you to test the function of the attachment service.

Hope this helps,

Mike
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
Thor2923Author Commented:
Version: 5.0.3.31


You really think that could make a difference? It is almost like a policy changed but I do not know who would do it
0
 
Thor2923Author Commented:
Mike, either I am blind or am missing something. I do not see the Blackberry Server Manegment Tool. Just the Blackberry Administration Service and Blackberry Server Configuration. The latter is the only with with "tabs" but nothing about attachments. I did try restarting the service and even rebooting the server, but it did not change anything with viewing or previewing attachments
0
 
Thor2923Author Commented:
oh I see what you mean under the blackberry server configuration...I am playing with it now
0
 
Mike SullivanDirectorCommented:
Cool :-)

I thought I was going mad for a minute. :-D
0
 
Thor2923Author Commented:
ok thanks guy, the problem was we were out of space! I missed the obvoius, thanks for all your input
0
 
Mike SullivanDirectorCommented:
That was in the article that I posted a link to. Don't I get any credit for pointing you to an article with the correct information?
0
 
Thor2923Author Commented:
problem was due to C drive filling up
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.