Solved

authorize.net

Posted on 2013-07-01
4
308 Views
Last Modified: 2013-07-30
recently got an email from authorize.net for additional information.

1.      Please provide us with a detailed product/service pricelist.
2.      Please provide us with a copy of your customer service agreement/contract, OR if you are not using a contract, please provide us with your terms and conditions (refund, cancellation, privacy policy).
3.      Please explain how you receive your eCheck/ACH payment authorizations from your customers (Example: website, telephone, mailed in check, written authorization, etc.) We will need a blank copy of any authorization form you use.

We are just lab research company and allow user to pay their invoice online.
Do you know any sample text we can use for item 2?
0
Comment
Question by:solution1368
  • 2
4 Comments
 
LVL 33

Expert Comment

by:paulmacd
Comment Utility
Just reply with "N/A".  But make sure the e-mail is legitimate first.  This smells fishy.
0
 
LVL 32

Expert Comment

by:DrDamnit
Comment Utility
Email is probably legit, but call authorize.net to confirm it or use their on-site communication to field the issues.

This is related to PCI compliance and security. It's the underwriters and pencil pushers that want the information.

Policy is:
No refunds are given for services rendered.
Cancellations must be given 24 hours prior to service being completed, and for a privacy policy, read Google's (http://www.google.com/policies/privacy/) and adapt it for your own uses.
0
 
LVL 52

Expert Comment

by:Scott Fell, EE MVE
Comment Utility
It is all CYA stuff.  There is a lot of fraud on the merchant end and they have no way to know if you are the bad or good guy.   Although, since Authorize.net is the gateway and not the processor, I find it odd they are asking for this.   When I sign people up for ecommerce the processor wants to know the type of business, the average ticket/volume (not just for rates but as fraud detection), credit history etc.  

The firs question is probably to help determine rates and know your are a ligit business.  Also the first and second question combined are to help them help you in case of disputes.   If a consumer disputes a charge based on xyz and you don't have xyz covered in your agreement, they typically go with the consumer.

"E-Z" sites like square may not be as picky, but you pay for it with "simple" but higher rates.  If you are using a traditional payment processor, your rates are going to be lower.
0
 
LVL 32

Accepted Solution

by:
DrDamnit earned 500 total points
Comment Utility
They are certainly the gateway, but also provide merchant services.

Solution: are they also your processor?
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

With a software solution, you always get to control email signatures and have the final say on the design - not an unrelated department or the uninterested end user.
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Use Wufoo, an online form creation tool, to make powerful forms. Learn how to selectively show certain fields based on user input using rules to gather relevant information and data from your forms. The rules feature provides you with an opportunity…
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now