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Phone Lines - Fax and EFTPOS not co-operating

Posted on 2013-07-01
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Last Modified: 2013-07-07
Hi All,

Since last week I have been unable to use my EFTPOS while my Brother AIO Colour Laser MFC-9450CDN is plugged into the phone line.  I have recently had some communications items moved around the office, but have also had Tesltra here to check the phone line (which worked fine according to them!).
Here is the setup as it was yesterday:

Phone line comes into patch panel, patched to an in-line ADSL filter - ADSL side dricet to ADSL modem, "Local Phone" side split between EFTPOS terminal and Brother AIO.  Every time we wanted to use the EFTPOS terminal, we needed to unplug the Brother AIO.  We have also had the EFTPOS terminal replaced in the last few days as we thought it was the problem.  When we unplug the Brother AIO the EFTPOS works 100% of the time.

Today, I have changed the setup to:
Phone line comes into patch panel, patched to an in-line ADSL filter - ADSL side direct to ADSL modem, "Local Phone" side direct to Brother AIO, Brother AIO "EXT" (external phone) now connected to EFTPOS terminal.

I am still waiting for an EFTPOS transfaction to come through to see if this is working, but I am not confident :(

Does anyone have any ideas on what could be wrong?  I am at a loss!!

Thanks,
beefstu123
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Question by:beefstu123
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by:Dave Baldwin
ID: 39292456
The Brother AIO is probably answering on the first ring which will block the EFTPOS terminal.  You will need to stop the Brother AIO from answering.  You can't have two devices on the line that both answer the phone.  The first one to answer will block the second one.
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beefstu123 earned 0 total points
ID: 39295034
Thanks DaveBaldwin.. I sorted out the problem last night - it was actually the telephone cable between the printer and ADSL filter was causing a fault signal to go through to the EFTPOS machine.

Sorry to question you though, DaveBaldwin, but I have successfully had this setup operating at several different locations.  The fax will answer when it needs to, and the EFTPOS dials when it needs to.. both on the same line with no issues.  It was just that in this case the phone line had a fault that I didn't diagnose first :(

Thanks again,
beefstu123
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by:Dave Baldwin
ID: 39295047
So you're saying that the EFTPOS doesn't answer the phone, just dials out?  That is a big difference.  Glad it's working for you though.
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by:beefstu123
ID: 39295064
No, as I said, I have never had an issue with this and my old workplace had a similar setup too.. ADSL, analog EFTPOS, and Fax all on the one Dedicated Analog Fax PSTN Line.
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by:beefstu123
ID: 39305106
All working now :)
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