Solved

Blackberry Q10 Not Syncing with Outlook Inbox

Posted on 2013-07-01
6
7,335 Views
Last Modified: 2013-07-07
Hi All,

I have 2 syncing issues with my with my new Blackberry Q10 and Outlook 2007 as an enterprise client.

Whenever I move a message from my inbox to a sub-folder of my mailbox it remains visible in the inbox of the blackberry despite being removed to a subfolder in Outlook.

Contacts are not being updated in Outlook although they're updated on the Blackberry.  Whenever I add an additional number to an existing contact on the blackberry it ns not sync in Outlook.

Thx,
Sydney
0
Comment
Question by:SydneyW
  • 5
6 Comments
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 39293050
What are you using to sync? Blackberry Device Service?

In order to sync subfolders, you must go to Email Accounts>Your mail account>Click the little pencil at the bottom>Edit Settings>Edit Folder settings. You can either turn on "Sync All Email Folders" or select each folder you wish to sync. Once this is done, only new items will by sync'd. It does not sync old items.
0
 

Author Comment

by:SydneyW
ID: 39293166
Thanks!  I will give that a try and let you know.
0
 

Author Comment

by:SydneyW
ID: 39293837
It did not work.  Thanks for the suggestion.  I have opened a ticket with RIM.
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 

Author Comment

by:SydneyW
ID: 39293858
I will post the solution once I have it.
0
 

Accepted Solution

by:
SydneyW earned 0 total points
ID: 39295278
Go to Hub settings
Click on display and actions
scroll down to "show file message" and make sure that it is set to "off"
0
 

Author Closing Comment

by:SydneyW
ID: 39305110
I opened a case with RIM and it is their solution and it worked.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video discusses moving either the default database or any database to a new volume.

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now