?
Solved

Blackberry Q10 Not Syncing with Outlook Inbox

Posted on 2013-07-01
6
Medium Priority
?
7,709 Views
Last Modified: 2013-07-07
Hi All,

I have 2 syncing issues with my with my new Blackberry Q10 and Outlook 2007 as an enterprise client.

Whenever I move a message from my inbox to a sub-folder of my mailbox it remains visible in the inbox of the blackberry despite being removed to a subfolder in Outlook.

Contacts are not being updated in Outlook although they're updated on the Blackberry.  Whenever I add an additional number to an existing contact on the blackberry it ns not sync in Outlook.

Thx,
Sydney
0
Comment
Question by:SydneyW
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
6 Comments
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 39293050
What are you using to sync? Blackberry Device Service?

In order to sync subfolders, you must go to Email Accounts>Your mail account>Click the little pencil at the bottom>Edit Settings>Edit Folder settings. You can either turn on "Sync All Email Folders" or select each folder you wish to sync. Once this is done, only new items will by sync'd. It does not sync old items.
0
 

Author Comment

by:SydneyW
ID: 39293166
Thanks!  I will give that a try and let you know.
0
 

Author Comment

by:SydneyW
ID: 39293837
It did not work.  Thanks for the suggestion.  I have opened a ticket with RIM.
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:SydneyW
ID: 39293858
I will post the solution once I have it.
0
 

Accepted Solution

by:
SydneyW earned 0 total points
ID: 39295278
Go to Hub settings
Click on display and actions
scroll down to "show file message" and make sure that it is set to "off"
0
 

Author Closing Comment

by:SydneyW
ID: 39305110
I opened a case with RIM and it is their solution and it worked.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses
Course of the Month12 days, 18 hours left to enroll

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question