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Blackberry Q10 Not Syncing with Outlook Inbox

Posted on 2013-07-01
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Last Modified: 2013-07-07
Hi All,

I have 2 syncing issues with my with my new Blackberry Q10 and Outlook 2007 as an enterprise client.

Whenever I move a message from my inbox to a sub-folder of my mailbox it remains visible in the inbox of the blackberry despite being removed to a subfolder in Outlook.

Contacts are not being updated in Outlook although they're updated on the Blackberry.  Whenever I add an additional number to an existing contact on the blackberry it ns not sync in Outlook.

Thx,
Sydney
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Question by:SydneyW
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Expert Comment

by:Rodney Barnhardt
ID: 39293050
What are you using to sync? Blackberry Device Service?

In order to sync subfolders, you must go to Email Accounts>Your mail account>Click the little pencil at the bottom>Edit Settings>Edit Folder settings. You can either turn on "Sync All Email Folders" or select each folder you wish to sync. Once this is done, only new items will by sync'd. It does not sync old items.
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Author Comment

by:SydneyW
ID: 39293166
Thanks!  I will give that a try and let you know.
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Author Comment

by:SydneyW
ID: 39293837
It did not work.  Thanks for the suggestion.  I have opened a ticket with RIM.
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Author Comment

by:SydneyW
ID: 39293858
I will post the solution once I have it.
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Accepted Solution

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SydneyW earned 0 total points
ID: 39295278
Go to Hub settings
Click on display and actions
scroll down to "show file message" and make sure that it is set to "off"
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Author Closing Comment

by:SydneyW
ID: 39305110
I opened a case with RIM and it is their solution and it worked.
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