Solved

Blackberry Q10 Not Syncing with Outlook Inbox

Posted on 2013-07-01
6
7,573 Views
Last Modified: 2013-07-07
Hi All,

I have 2 syncing issues with my with my new Blackberry Q10 and Outlook 2007 as an enterprise client.

Whenever I move a message from my inbox to a sub-folder of my mailbox it remains visible in the inbox of the blackberry despite being removed to a subfolder in Outlook.

Contacts are not being updated in Outlook although they're updated on the Blackberry.  Whenever I add an additional number to an existing contact on the blackberry it ns not sync in Outlook.

Thx,
Sydney
0
Comment
Question by:SydneyW
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
6 Comments
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 39293050
What are you using to sync? Blackberry Device Service?

In order to sync subfolders, you must go to Email Accounts>Your mail account>Click the little pencil at the bottom>Edit Settings>Edit Folder settings. You can either turn on "Sync All Email Folders" or select each folder you wish to sync. Once this is done, only new items will by sync'd. It does not sync old items.
0
 

Author Comment

by:SydneyW
ID: 39293166
Thanks!  I will give that a try and let you know.
0
 

Author Comment

by:SydneyW
ID: 39293837
It did not work.  Thanks for the suggestion.  I have opened a ticket with RIM.
0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 

Author Comment

by:SydneyW
ID: 39293858
I will post the solution once I have it.
0
 

Accepted Solution

by:
SydneyW earned 0 total points
ID: 39295278
Go to Hub settings
Click on display and actions
scroll down to "show file message" and make sure that it is set to "off"
0
 

Author Closing Comment

by:SydneyW
ID: 39305110
I opened a case with RIM and it is their solution and it worked.
0

Featured Post

Windows running painfully slow? Try these tips..

Stay away from Speed Up Computer Programs that do more harm than good.
Try these tips instead.
Step by step instructions in trouble shooting Windows Performance issues.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question