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Cisco Viewmail error in Outlook

Hi,

Is someone able to please provide assistance with the following issue that our users are frequently experiencing:

Outlook prompts with a ViewMail error upon opening new email items/calendar appointments

Our current solution is to have the user close Outlook and re-open.

Would anyone have any advice on what we can do to resolve the issue?

Details for our setup below:

Operating System:      Windows 7 x64 SP1 Enterprise edition
Office:                  Office 2010 x86 SP1
ViewMail:            Cisco Viewmail x86 9.0.2

If any further information is required, please let me know.

Thanks
Thai
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