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Remote Desktop services - connection broker - high RAM usage

Posted on 2013-07-01
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Last Modified: 2016-11-23
Hi,

I currently have a Windows server 2012 Remote Desktop services environment.

1 - web access / gateway server.
1 - connection broker
3 - session hosts

All the services are different virtual machine.

Everything seems be working fine, Every once in a while users will not be able to access applications. Once the user logs into the web access portal (https://Servername.com/rdweb) They can click on an application to  launch it. The connection box will show up and keep "Working at it" after waiting minutes the application will either launch or time out.

I noticed the other servers seem to be working fine. But my connection broker seems to be using almost 12 gigs of RAM. TaskManager shows that all the ram is being used by "svchost.exe (NetworkServiceRemoteDesktopPublishing)" This can't be correct, can it?

The servers are two Dell Poweredge 720 with Dual six core processors, 96GB of RAM and plenty of raid 5 SSD hard drive space.


Thank you
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Question by:TRTurner
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Expert Comment

by:Netflo
ID: 39292675
Hi,

In Hyper-V for your connection broken is the RAM static or dynamic?
Are your RD VMs all up to date in terms of Windows Updates, especially the connection broker?
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Author Comment

by:TRTurner
ID: 39293619
The ram is set to dynamic. It starts with 4GB and can go up to 20GB+. All the VM are up to day aswell.
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Netflo earned 500 total points
ID: 39296972
Do you have antivirus configured on your servers? Can we disable and reboot on connection broker and review?
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Author Comment

by:TRTurner
ID: 39298890
@Netflo

I disabled the "Bypass RDgateway for local IPaddress" that looks to have made a big difference. Ill disable the AV and reboot now and retest.
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