Backup Exec Exception - VSS Snapshot warning?

After I did a firware update on a Dell 2950 Windows 2008 server I backup, the backup server Backup Exec 2010 gets this error for the there system state backup;

Backup Exec Exception - VSS Snapshot warning. File c:\windows\system32\drivers\dcdbas64.sys is not present on the snapshot.


I searched symnatec support and have not found a clear solution other than makng a dummy file. Any suggestions?
355LT1Asked:
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Haresh NikumbhConnect With a Mentor Sr. Tech leadCommented:
this is  Dell BASE Device Driver, verify  if this file is available under


32 bit:
%systemroot%\system32\DRIVERS\dcdbas32.sys

64 bit:
%systemroot%\system32\DRIVERS\DCDBAS64.SYS

if file not present that means it registry is key is still available on the server

check if you locate any entry for above driver on below location
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
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Zephyr ICTConnect With a Mentor Cloud ArchitectCommented:
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