mailbox restore from tape backup

please help i cant restore one mailbox from tape.I got error

Restore of individual Public Folder items from tape fails with "Error e00002fc - Cannot restore one or more mailboxes.The database that the mailboxes reside in is dismounted or is not accessible"
apollo-13Asked:
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apollo-13Author Commented:
yes but i cant choose anything all are grey
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apollo-13Author Commented:
5.Select the Exchange backup sets that needs to be duplicated.
i cant because no choose ,all grey
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apollo-13Author Commented:
hi takecoffe ,please i need help

i think your link the solution but i did not exacly understand ,please help step by step
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apollo-13Author Commented:
@takecaffe : do i need to redirct RSG ?
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apollo-13Author Commented:
@takecaffe: mailbox user must be exist under exchange server?
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Haresh NikumbhConnect With a Mentor Sr. Tech leadCommented:
@apollo, i have not tried it on my self. just refer solution which mention in the link and check if it solve the problem
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Haresh NikumbhConnect With a Mentor Sr. Tech leadCommented:
yes if you are restoring live on exchange server.
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apollo-13Author Commented:
It has to be mailbox name.  Where is the mailbox name?
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apollo-13Author Commented:
if i do redirect can something hapen?
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Haresh NikumbhConnect With a Mentor Sr. Tech leadCommented:
restore to mailbox sets option you just have to give mailbox name..

do not use Username@domain.com as a mailbox name
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apollo-13Author Commented:
comes out error backup exec V-79-57344-764
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apollo-13Author Commented:
Redirected restore of individual Exchange items fails with "Final error: 0xe00002fc - Cannot restore one or more mailboxes." when the mailbox alias does not match the display name.


please help
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Haresh NikumbhConnect With a Mentor Sr. Tech leadCommented:
Note: This issue is resolved in Backup Exec 2010 R3

http://www.symantec.com/business/support/index?page=content&id=TECH154839

There is workaround available check if it works for you
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apollo-13Author Commented:
i used display name
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Haresh NikumbhConnect With a Mentor Sr. Tech leadCommented:
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apollo-13Author Commented:
Backup Exec 2010 R2
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