troubleshooting Question

Printing from IE browser picking up wrong printing defaults

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afrendFlag for United States of America asked on
Microsoft Legacy OSFoxProPrinters and Scanners
14 Comments2 Solutions1213 ViewsLast Modified:
Here's a nice little annoyance that seems to be hit or miss, chicken or egg.

Our ERP system uses Zebra 2844 label printers to print operator tickets sized 4 x 2.5 in. Fox Pro db generates the print queues for the labels. The label printer must be the default printer or the ticket printer will not print the proper sized as spooled by the db. Conversely, web based html documents both internal and external, spools in 4 x 2.5 in "pieces" even when the user navigates to a standard laser printer. The problem extends to network laser printers as well. Bottom line is that the default printer settings is what the job gets sent to the printer with. If I flip the laser to the default printer, then the label printer tries to print A4/Letter size on the label.

This seems to be Win XP Pro machines at IE 8 browser level. Google Chrome and Firefox exhibit the same behaviors on the same system, so it seems OS specific. I haven't a Win 7 machine to test this against to see if the problem is XP specific.

Is there a way to assure that the selected printer sends its settings with the job regardless of what printer is selected as default?

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