troubleshooting Question

Windows Server 2003 SBS SP2 BSOD ntkrpamp

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compsupportFlag for United States of America asked on
Windows Server 2003SBSDell
2 Comments1 Solution1856 ViewsLast Modified:
Hi
We have a Windows SBS 2003 SP2 on a Dell PE1900 which had a few BSODs recently.
I have run windbg for crashes on 07/01/2013 and 05/30/2013 and both point to ntkrpamp.exe but both have different strings.

Controller is Perc 5/i with RAID5
Dumps are attached.

I ran debug with Analyze and then lmnt:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [G:\Mini070113-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\WindbgSymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (4 procs) Free x86 compatible
Product: LanManNt, suite: SmallBusiness TerminalServer SmallBusinessRestricted SingleUserTS
Built by: 3790.srv03_sp2_gdr.120411-0334
Machine Name:
Kernel base = 0x80800000 PsLoadedModuleList = 0x808a6ea8
Debug session time: Mon Jul  1 20:01:39.674 2013 (UTC - 4:00)
System Uptime: 0 days 4:12:27.351
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {4, d0000002, 0, 8080f5f3}

Probably caused by : ntkrpamp.exe ( nt!CcFlushCache+a3 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000004, memory referenced
Arg2: d0000002, IRQL
Arg3: 00000000, bitfield :
      bit 0 : value 0 = read operation, 1 = write operation
      bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 8080f5f3, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS:  00000004

CURRENT_IRQL:  2

FAULTING_IP:
nt!CcFlushCache+a3
8080f5f3 8b4004          mov     eax,dword ptr [eax+4]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT_SERVER_MINIDUMP

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  f78d2c1c -- (.trap 0xfffffffff78d2c1c)
ErrCode = 00000000
eax=00000000 ebx=00000000 ecx=808b4000 edx=00000000 esi=8734bd2c edi=00000000
eip=8080f5f3 esp=f78d2c90 ebp=f78d2cfc iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
nt!CcFlushCache+0xa3:
8080f5f3 8b4004          mov     eax,dword ptr [eax+4] ds:0023:00000004=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 8080f5f3 to 8088c9fb

STACK_TEXT:  
f78d2c1c 8080f5f3 badb0d00 00000000 8b4697e0 nt!KiTrap0E+0x2a7
f78d2cfc 8080fc6f 8a1fa55c 00000000 00000001 nt!CcFlushCache+0xa3
f78d2d40 808127ba 8b57fc10 808ae5c0 8b577100 nt!CcWriteBehind+0x11b
f78d2d80 808804ab 8b577100 00000000 8b57fc10 nt!CcWorkerThread+0x15a
f78d2dac 80949c7a 8b577100 00000000 00000000 nt!ExpWorkerThread+0xeb
f78d2ddc 8088e0f2 808803c0 00000000 00000000 nt!PspSystemThreadStartup+0x2e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP:
nt!CcFlushCache+a3
8080f5f3 8b4004          mov     eax,dword ptr [eax+4]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!CcFlushCache+a3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4f857c1d

FAILURE_BUCKET_ID:  0xA_nt!CcFlushCache+a3

BUCKET_ID:  0xA_nt!CcFlushCache+a3

Followup: MachineOwner
---------

1: kd> lmnt
start    end        module name
80800000 80a5a000   nt       ntkrpamp.exe Wed Apr 11 08:42:05 2012 (4F857C1D)
80a5a000 80a86000   hal      halmacpi.dll Sat Feb 17 00:48:26 2007 (45D6972A)
b6306000 b6330000   Fastfat  Fastfat.SYS  Sat Feb 17 01:27:55 2007 (45D6A06B)
b67b8000 b67e3000   RDPWD    RDPWD.SYS    Fri Jun 24 09:05:10 2011 (4E048B86)
b72fb000 b735a000   IDSxpx86 IDSxpx86.sys Tue Aug 28 22:48:13 2012 (503D82ED)
b7906000 b7908d00   wdcsam   wdcsam.sys   Wed Apr 16 04:27:02 2008 (4805B856)
b8282000 b828d000   TDTCP    TDTCP.SYS    Sat Feb 17 00:44:32 2007 (45D69640)
b852a000 b8558000   sfmsrv   sfmsrv.sys   Sat Feb 17 00:59:53 2007 (45D699D9)
b8840000 b884a000   LMIRfsDriver LMIRfsDriver.sys Mon Jul 14 12:26:22 2008 (487B7E2E)
b8878000 b88c9000   HTTP     HTTP.sys     Wed Apr 14 13:37:09 2010 (4BC5FD45)
b8c39000 b8c55c00   VirtFile VirtFile.sys Wed Aug 24 11:42:47 2011 (4E551BF7)
b8ed6000 b8f3a000   srv      srv.sys      Thu Feb 17 11:58:17 2011 (4D5D53A9)
b8f62000 b8f95000   mrxdav   mrxdav.sys   Mon Dec 17 05:49:07 2007 (47665423)
b90fd000 b912b000   sfmatalk sfmatalk.sys Sat Feb 17 00:59:55 2007 (45D699DB)
b91dd000 b920ce60   exifs    exifs.sys    Thu Aug 25 20:29:05 2005 (430E6251)
b9235000 b926f000   CpsFsJnl CpsFsJnl.sys Tue Sep 15 07:45:46 2009 (4AAF7E6A)
b92f7000 b9301000   ndisuio  ndisuio.sys  Sat Feb 17 00:58:25 2007 (45D69981)
b93af000 b93c4000   Cdfs     Cdfs.SYS     Sat Feb 17 01:27:08 2007 (45D6A03C)
b93ec000 b94e4000   BHDrvx86 BHDrvx86.sys Mon May 20 15:17:36 2013 (519A76D0)
b94e4000 b9543000   eeCtrl   eeCtrl.sys   Tue Jul 31 19:33:30 2012 (50186B4A)
b9543000 b9554000   Fips     Fips.SYS     Sat Feb 17 01:26:33 2007 (45D6A019)
b9554000 b95ca000   mrxsmb   mrxsmb.sys   Wed Jul 06 10:34:54 2011 (4E14728E)
b95ca000 b95fa000   rdbss    rdbss.sys    Wed Feb 24 10:54:03 2010 (4B854B9B)
b96ea000 b9714000   afd      afd.sys      Tue Dec 27 09:11:19 2011 (4EF9D207)
b9714000 b9745000   netbt    netbt.sys    Sat Feb 17 01:28:57 2007 (45D6A0A9)
b97a4000 b97fcd00   SYMTDI   SYMTDI.SYS   Fri Mar 09 17:55:26 2012 (4F5A8A5E)
b9825000 b98b9000   tcpip    tcpip.sys    Sat Aug 15 05:53:38 2009 (4A8685A2)
b98b9000 b98d2000   ipsec    ipsec.sys    Sat Feb 17 01:29:28 2007 (45D6A0C8)
b98f2000 b9907000   NAVENG   NAVENG.SYS   Fri Apr 26 01:27:07 2013 (517A102B)
b9907000 b9a8ec80   NAVEX15  NAVEX15.SYS  Fri Apr 26 01:25:25 2013 (517A0FC5)
b9a8f000 b9ab9000   SYMEVENT SYMEVENT.SYS Tue Nov 22 13:30:26 2011 (4ECBEA42)
b9ab9000 b9add000   Ironx86  Ironx86.SYS  Fri Sep 09 19:24:24 2011 (4E6AA028)
b9b0d000 b9b17000   dump_percsas dump_percsas.sys Fri Jun 08 13:15:54 2007 (46698ECA)
b9b1d000 b9b27000   dump_diskdump dump_diskdump.sys Sat Feb 17 01:07:44 2007 (45D69BB0)
b9b3d000 b9b4b000   msgpc    msgpc.sys    Sat Feb 17 00:58:37 2007 (45D6998D)
b9b4d000 b9b5a000   Npfs     Npfs.SYS     Sat Feb 17 00:50:36 2007 (45D697AC)
b9b5d000 b9b68000   Msfs     Msfs.SYS     Sat Feb 17 00:50:33 2007 (45D697A9)
b9b6d000 b9b79000   vga      vga.sys      Sat Feb 17 01:10:30 2007 (45D69C56)
b9b7d000 b9c05000   SRTSP    SRTSP.SYS    Thu Mar 01 13:40:52 2012 (4F4FC2B4)
b9c05000 b9c1a000   usbhub   usbhub.sys   Sat Feb 17 01:13:05 2007 (45D69CF1)
b9c82000 b9ce1000   update   update.sys   Mon May 28 08:15:16 2007 (465AC7D4)
b9ce1000 b9cfd380   teefer   teefer.sys   Tue Aug 16 05:24:45 2011 (4E4A375D)
b9d1e000 b9d2b000   wanarp   wanarp.sys   Sat Feb 17 00:59:17 2007 (45D699B5)
b9d2e000 b9d39000   dcdbas32 dcdbas32.sys Tue Aug 07 17:33:21 2007 (46B8E521)
b9d4e000 b9d57000   kbdhid   kbdhid.sys   Sat Feb 17 01:05:42 2007 (45D69B36)
b9d7e000 b9d87000   mssmbios mssmbios.sys Sat Feb 17 00:59:12 2007 (45D699B0)
b9d8e000 b9d9c000   HIDCLASS HIDCLASS.SYS Tue Mar 25 03:10:17 2003 (3E8000D9)
b9d9e000 b9dd5000   rdpdr    rdpdr.sys    Sat Feb 17 00:51:00 2007 (45D697C4)
b9dd5000 b9de7000   raspptp  raspptp.sys  Sat Feb 17 01:29:20 2007 (45D6A0C0)
b9de7000 b9e00000   ndiswan  ndiswan.sys  Sat Feb 17 01:29:22 2007 (45D6A0C2)
b9e00000 b9e14000   rasl2tp  rasl2tp.sys  Sat Feb 17 01:29:02 2007 (45D6A0AE)
b9e14000 b9e3b000   ks       ks.sys       Sat Feb 17 01:30:40 2007 (45D6A110)
b9e3b000 b9e4f000   redbook  redbook.sys  Sat Feb 17 01:07:26 2007 (45D69B9E)
b9e4f000 b9e64000   cdrom    cdrom.sys    Sat Feb 17 01:07:48 2007 (45D69BB4)
b9e64000 b9e79000   serial   serial.sys   Sat Feb 17 01:06:46 2007 (45D69B76)
b9e79000 b9e95000   VIDEOPRT VIDEOPRT.SYS Sat Feb 17 01:10:30 2007 (45D69C56)
b9e95000 b9ffd000   ati2mtag ati2mtag.sys Wed Apr 05 23:03:52 2006 (44348518)
b9ffd000 ba027000   USBPORT  USBPORT.SYS  Sat Feb 17 01:12:59 2007 (45D69CEB)
ba027000 ba098000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
ba098000 ba100000   bxvbdx   bxvbdx.sys   Fri Aug 10 20:12:01 2007 (46BCFED1)
ba100000 ba142000   e1e5132  e1e5132.sys  Thu Jun 14 15:15:06 2007 (467193BA)
ba162000 ba16a000   mouhid   mouhid.sys   Tue Mar 25 03:03:12 2003 (3E7FFF30)
ba16a000 ba170300   HIDPARSE HIDPARSE.SYS Sat Feb 17 01:12:35 2007 (45D69CD3)
ba18a000 ba191000   dxgthk   dxgthk.sys   Tue Mar 25 03:05:52 2003 (3E7FFFD0)
bad6d000 bad7c000   intelppm intelppm.sys Sat Feb 17 00:48:30 2007 (45D6972E)
bad7d000 bad8c000   raspppoe raspppoe.sys Sat Feb 17 00:59:23 2007 (45D699BB)
bad9d000 bada8000   fdc      fdc.sys      Sat Feb 17 01:07:16 2007 (45D69B94)
badad000 badb6000   hidusb   hidusb.sys   Tue Mar 25 03:10:17 2003 (3E8000D9)
badbd000 badc7000   Dxapi    Dxapi.sys    Tue Mar 25 03:06:01 2003 (3E7FFFD9)
badcd000 baddb000   imapi    imapi.sys    Sat Feb 17 01:08:22 2007 (45D69BD6)
baded000 badfb000   NDProxy  NDProxy.SYS  Wed Nov 03 09:25:59 2010 (4CD162E7)
bae49000 bae4c500   scsichng scsichng.sys Thu Aug 23 22:59:47 2007 (46CE49A3)
baea5000 baec4000   Mup      Mup.sys      Tue Apr 12 15:05:46 2011 (4DA4A28A)
baec4000 baf03000   NDIS     NDIS.sys     Sat Feb 17 01:28:49 2007 (45D6A0A1)
baf03000 baf98000   Ntfs     Ntfs.sys     Sat Feb 17 01:27:23 2007 (45D6A04B)
bf800000 bf9d3000   win32k   win32k.sys   Wed Apr 11 10:38:23 2012 (4F85975F)
bf9d3000 bf9ea000   dxg      dxg.sys      Sat Feb 17 01:14:39 2007 (45D69D4F)
bf9ea000 bfa2d000   ati2dvag ati2dvag.dll Wed Apr 05 23:04:15 2006 (4434852F)
bfa2d000 bfa6c000   ati2cqag ati2cqag.dll Wed Apr 05 21:57:18 2006 (4434757E)
bfa6c000 bfaa2000   atikvmag atikvmag.dll Wed Apr 05 22:25:29 2006 (44347C19)
bfaa2000 bfd2c0c0   ati3duag ati3duag.dll Wed Apr 05 22:47:35 2006 (44348147)
bfd2d000 bfe41180   ativvaxx ativvaxx.dll Wed Apr 05 22:40:57 2006 (44347FB9)
bfe42000 bfe8d000   ATMFD    ATMFD.DLL    Tue Feb 15 08:19:22 2011 (4D5A7D5A)
bff60000 bff7e000   RDPDD    RDPDD.dll    Sat Feb 17 09:01:19 2007 (45D70AAF)
f7206000 f722b000   fltMgr   fltMgr.sys   Sat Feb 17 00:51:08 2007 (45D697CC)
f722b000 f723e000   CLASSPNP CLASSPNP.SYS Sat Feb 17 01:28:16 2007 (45D6A080)
f723e000 f725d000   SCSIPORT SCSIPORT.SYS Sat Feb 17 01:28:41 2007 (45D6A099)
f725d000 f7284000   adpu320  adpu320.sys  Wed Mar 07 13:43:42 2007 (45EF07DE)
f7284000 f72a2000   storport storport.sys Sat Feb 17 01:07:48 2007 (45D69BB4)
f72a2000 f72bf000   atapi    atapi.sys    Sat Feb 17 01:07:34 2007 (45D69BA6)
f72bf000 f72e9000   volsnap  volsnap.sys  Sat Feb 17 01:08:23 2007 (45D69BD7)
f72e9000 f7315000   dmio     dmio.sys     Sat Feb 17 01:10:44 2007 (45D69C64)
f7315000 f733c000   ftdisk   ftdisk.sys   Sat Feb 17 01:08:05 2007 (45D69BC5)
f733c000 f7352000   pci      pci.sys      Sat Feb 17 00:59:03 2007 (45D699A7)
f7352000 f7386000   ACPI     ACPI.sys     Sat Feb 17 00:58:47 2007 (45D69997)
f7487000 f7490000   WMILIB   WMILIB.SYS   Tue Mar 25 03:13:00 2003 (3E80017C)
f7497000 f74a6000   isapnp   isapnp.sys   Sat Feb 17 00:58:57 2007 (45D699A1)
f74a7000 f74b4000   PCIIDEX  PCIIDEX.SYS  Sat Feb 17 01:07:32 2007 (45D69BA4)
f74b7000 f74c7000   MountMgr MountMgr.sys Sat Feb 17 01:05:35 2007 (45D69B2F)
f74c7000 f74d2000   PartMgr  PartMgr.sys  Sat Feb 17 01:29:25 2007 (45D6A0C5)
f74d7000 f74e1000   percsas  percsas.sys  Fri Jun 08 13:15:54 2007 (46698ECA)
f74e7000 f74f7000   disk     disk.sys     Sat Feb 17 01:07:51 2007 (45D69BB7)
f74f7000 f7503000   Dfs      Dfs.sys      Sat Feb 17 00:51:17 2007 (45D697D5)
f7507000 f7512000   ptilink  ptilink.sys  Sat Feb 17 01:06:38 2007 (45D69B6E)
f7517000 f7521000   crcdisk  crcdisk.sys  Sat Feb 17 01:09:50 2007 (45D69C2E)
f7567000 f7574a60   SCDEmu   SCDEmu.SYS   Mon Apr 12 04:44:34 2010 (4BC2DD72)
f7577000 f7586000   termdd   termdd.sys   Sat Feb 17 00:44:32 2007 (45D69640)
f75a7000 f75b2000   kbdclass kbdclass.sys Sat Feb 17 01:05:39 2007 (45D69B33)
f75d7000 f75e0000   raspti   raspti.sys   Sat Feb 17 00:59:23 2007 (45D699BB)
f75e7000 f75f1000   serenum  serenum.sys  Sat Feb 17 01:06:44 2007 (45D69B74)
f75f7000 f7601000   mouclass mouclass.sys Tue Mar 25 03:03:09 2003 (3E7FFF2D)
f7607000 f7612000   TDI      TDI.SYS      Sat Feb 17 01:01:19 2007 (45D69A2F)
f7617000 f7624000   netbios  netbios.sys  Sat Feb 17 00:58:29 2007 (45D69985)
f7627000 f7630000   watchdog watchdog.sys Sat Feb 17 01:11:45 2007 (45D69CA1)
f7647000 f7650000   ndistapi ndistapi.sys Fri Jul 08 10:08:19 2011 (4E170F53)
f7657000 f7663000   USBSTOR  USBSTOR.SYS  Sat Feb 17 01:13:05 2007 (45D69CF1)
f7667000 f766f680   04mmdat  04mmdat.sys  Tue Feb 12 08:35:47 2008 (47B1A0B3)
f7677000 f7685000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
f7687000 f7693c80   GenericMount GenericMount.sys Mon Jan 18 08:49:10 2010 (4B5466D6)
f76b7000 f76c7000   SRTSPX   SRTSPX.SYS   Thu Mar 01 13:40:59 2012 (4F4FC2BB)
f76e6000 f7706b00   symsnap  symsnap.sys  Mon Jun 21 11:37:35 2010 (4C1F873F)
f7707000 f770f000   kdcom    kdcom.dll    Tue Mar 25 03:08:00 2003 (3E800050)
f770f000 f7717000   BOOTVID  BOOTVID.dll  Tue Mar 25 03:07:58 2003 (3E80004E)
f7717000 f771e000   pciide   pciide.sys   Tue Mar 25 03:04:46 2003 (3E7FFF8E)
f771f000 f7726000   dmload   dmload.sys   Tue Mar 25 03:08:08 2003 (3E800058)
f773f000 f7744280   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5)
f7757000 f775db80   usbehci  usbehci.sys  Sat Feb 17 01:12:56 2007 (45D69CE8)
f775f000 f7764180   usbuhci  usbuhci.sys  Sat Feb 17 01:13:02 2007 (45D69CEE)
f7777000 f777f000   audstub  audstub.sys  Tue Mar 25 03:09:12 2003 (3E800098)
f77c7000 f77cf000   Fs_Rec   Fs_Rec.SYS   Tue Mar 25 03:08:36 2003 (3E800074)
f77cf000 f77d6000   Null     Null.SYS     Tue Mar 25 03:03:05 2003 (3E7FFF29)
f77d7000 f77de000   Beep     Beep.SYS     Tue Mar 25 03:03:04 2003 (3E7FFF28)
f77df000 f77e7000   mnmdd    mnmdd.SYS    Tue Mar 25 03:07:53 2003 (3E800049)
f77e7000 f77ef000   RDPCDD   RDPCDD.sys   Tue Mar 25 03:03:05 2003 (3E7FFF29)
f77ef000 f77f7000   rasacd   rasacd.sys   Tue Mar 25 03:11:50 2003 (3E800136)
f781f000 f7824680   tpfilter tpfilter.sys Thu May 13 15:49:52 2010 (4BEC57E0)
f7840000 f7897000   SYMDS    SYMDS.SYS    Thu Apr 28 18:39:23 2011 (4DB9EC9B)
f7897000 f7899980   compbatt compbatt.sys Sat Feb 17 00:58:51 2007 (45D6999B)
f789b000 f789e900   BATTC    BATTC.SYS    Sat Feb 17 00:58:46 2007 (45D69996)
f7961000 f7987000   KSecDD   KSecDD.sys   Mon Jun 15 13:45:11 2009 (4A3688A7)
f7995000 f7996680   RaInfo   RaInfo.sys   Fri Jan 11 04:20:41 2013 (50EFD969)
f79ad000 f79ae280   swenum   swenum.sys   Sat Feb 17 01:05:56 2007 (45D69B44)
f79af000 f79b0580   USBD     USBD.SYS     Tue Mar 25 03:10:39 2003 (3E8000EF)
f7a7a000 f7a7ac80   lmimirr  lmimirr.sys  Tue Apr 10 18:32:11 2007 (461C106B)
f7b20000 f7bdf000   SYMEFA   SYMEFA.SYS   Wed Feb 22 12:38:08 2012 (4F452800)

Unloaded modules:
b9745000 b97a4000   IDSxpx86.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0005F000
b98df000 b98f2000   i8042prt.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
ba182000 ba18a000   Sfloppy.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00008000
f7567000 f7571000   Flpydisk.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000A000
f7507000 f7515000   WDFLDR.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
baf98000 bb000000   bxvbdx.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00068000
Mini053013-01.dmp
Mini070113-01.dmp
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