troubleshooting Question

Best way for name change in Exchange 2010

Avatar of ormerodrutter
ormerodrutterFlag for United Kingdom of Great Britain and Northern Ireland asked on
12 Comments1 Solution465 ViewsLast Modified:
Hi experts,

Just want a bit of advice on the best way to change username in an exchange environment.

We have a lady staff who got married last month. She wants to have her name changed (inc email address) from to

We can't simply rename in AD/Exchange as she is the PR personnel and a lot of emails will still be sent to mary.oldname. I know I can add mary.newname under her email addresses but I can't set that as the primary (or reply to) address? Is it because Primary email address must refer to a physically user in the AD?

I know I can create a new user called mary.newname and forward all her oldname emails to it, but that means we need to reset all the permissions on folders/files, plus her Outlook profile of course.

So I am looking for the best way to approach this please?

Thanks in advance.
Solutions Architect

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 12 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 12 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros