troubleshooting Question

Best way for name change in Exchange 2010

Avatar of ormerodrutter
ormerodrutterFlag for United Kingdom of Great Britain and Northern Ireland asked on
12 Comments1 Solution465 ViewsLast Modified:
Hi experts,

Just want a bit of advice on the best way to change username in an exchange environment.

We have a lady staff who got married last month. She wants to have her name changed (inc email address) from to

We can't simply rename in AD/Exchange as she is the PR personnel and a lot of emails will still be sent to mary.oldname. I know I can add mary.newname under her email addresses but I can't set that as the primary (or reply to) address? Is it because Primary email address must refer to a physically user in the AD?

I know I can create a new user called mary.newname and forward all her oldname emails to it, but that means we need to reset all the permissions on folders/files, plus her Outlook profile of course.

So I am looking for the best way to approach this please?

Thanks in advance.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 12 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 12 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros