asgJimk
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Sharepoint Office 365 Open with Explorer Greyed out - can't map as network drive
We've been using office365 exchange online plan (exchange only) for some time and recently started looking into the E1 plan to test sharepoint. The end goal is to replace (for the most part) our file server. Sharepoint is extremely new to me but I'm trying to figure out how a folder view of a site would look. I've followed the instructions from Microsoft support page -
http://support.microsoft.com/kb/2616712
When I try to map the network drive I get the error "The folder name you entered does not appear to be valied..." I'm mapping https://companyname.sharepoint.com
The instructions also mention going to a sharepoint site, selecting a document and under the library ribbon select "Open with Explorer."
However, this is greyed out for me. I'm not sure if I'm supposed to be able to do this with a file and not exactly sure what a library is. It could be that i've setup something wrong and permissions aren't set correct. I'm a global admin and also a site collection administrator.
Any ideas?
Update - I should have mentioned that when you hover over the open with explorer option there is an exclamation point saying "This control is currently disabled." Screenshot attached.
sharepoint-explorer-greyed-out.png
http://support.microsoft.com/kb/2616712
When I try to map the network drive I get the error "The folder name you entered does not appear to be valied..." I'm mapping https://companyname.sharepoint.com
The instructions also mention going to a sharepoint site, selecting a document and under the library ribbon select "Open with Explorer."
However, this is greyed out for me. I'm not sure if I'm supposed to be able to do this with a file and not exactly sure what a library is. It could be that i've setup something wrong and permissions aren't set correct. I'm a global admin and also a site collection administrator.
Any ideas?
Update - I should have mentioned that when you hover over the open with explorer option there is an exclamation point saying "This control is currently disabled." Screenshot attached.
sharepoint-explorer-greyed-out.png
ASKER
Thank you. I will try these suggestions today. Is open in explorer view a requirement for mapping the drive? That is the ultimate goal.
ASKER
I added the main https://companyname.sharepoint.com to trusted sites.
Used IE 10 (I was using chrome and using IE fixed the greyed out issue)
I still get an error when I click open with explorer - image attached
What permission should I be looking for to make sure I can map the drive / open it in explorer?
sharepoint-ie-error.png
Used IE 10 (I was using chrome and using IE fixed the greyed out issue)
I still get an error when I click open with explorer - image attached
What permission should I be looking for to make sure I can map the drive / open it in explorer?
sharepoint-ie-error.png
ASKER
Anyone have any thoughts on this? We have a consultant who is helping us setup the sharepoint and he is able to map it with no issues. Could it be a network setting or something to do with firewall?
ASKER CERTIFIED SOLUTION
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ASKER
It fixed the problem.
Make sure the site is in your trusted sites list.
Also make sure you're using Internet Explorer.
Finally, make sure the "WebClient" service is running.
Also, there may be a permission issue on your Sharepoint site disabling "Open in Explorer" view.
See this KB - http://support.microsoft.com/kb/2629108