troubleshooting Question

Sharepoint Office 365 Open with Explorer Greyed out - can't map as network drive

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asgJimk asked on
Microsoft SharePointMicrosoft 365
6 Comments1 Solution5696 ViewsLast Modified:
We've been using office365 exchange online plan (exchange only) for some time and recently started looking into the E1 plan to test sharepoint.  The end goal is to replace (for the most part) our file server.  Sharepoint is extremely new to me but I'm trying to figure out how a folder view of a site would look.  I've followed the instructions from Microsoft support page -
http://support.microsoft.com/kb/2616712

When I try to map the network drive I get the error "The folder name you entered does not appear to be valied..."  I'm mapping https://companyname.sharepoint.com

The instructions also mention going to a sharepoint site, selecting a document and under the library ribbon select "Open with Explorer."

However, this is greyed out for me.  I'm not sure if I'm supposed to be able to do this with a file and not exactly sure what a library is.  It could be that i've setup something wrong and permissions aren't set correct.  I'm a global admin and also a site collection administrator.  

Any ideas?

Update - I should have mentioned that when you hover over the open with explorer option there is an exclamation point saying "This control is currently disabled."  Screenshot attached.
sharepoint-explorer-greyed-out.png
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