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To troubleshoot RDP issue on win 2008 server.

recently i have observed one issue ..my customer was unable to rdp the machine/vm..while it was fine..while we bot are there in same network..?

then after reboot..it has gone for me as well..tried to telnet customized port for rdp ..was not going to server..even i was unable to telnet any of the ports..to server..?

then i found windows firewall service was enabled on server..made it disabled/restarted server..then found rdp was fine.

need to understand if issue was due to firewall why earlier it was fine for me?

and please share the best practice to trouble shoot on rdp issue on win 2008 server.. ?

and is there any other alternate way to get console for win 2k3/2k8 server..if rdp is not running timebeing?

SOLUTION

jimmithakkar

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Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

Firewalls enabled will stop you accessing the server via RDP

patron

ASKER

Thanks Agreed..but how earlier it was fine for me ..not for customer in same network..

i mean before disabling windows firewall

Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

was the correct IP Address, DNS name being used?

SOLUTION

David Johnson, CD

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SOLUTION

the_endjinn

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patron

ASKER

its nothing like something allowed or not..earlier it was fine for that id(have local admin rights).../thanks for firewall info shared here.

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ASKER

anyone please advcie....

and recently..m facing rdp issue with one of my win 2k3 server[physical machine]

Port is open from both side, m able to ping server by name/ip..

but when trying to login getting error...:conncetion was lost due a network error,try connceting again..

while i can see ping is fine for server with out any rto[<1ms]

how this can be rectified..?

server not rebooted since last 50 days, is a node of windows cluster[active node]

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ASKER

pls advice if firewall should be disabled on win 2k3/2k8, or if any other config we have to check and customized to troubleshoot further on rdp issue

Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

It's recommended to have a firewall enabled.

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ASKER

yes, agreed, but how can we get this configured,so that we can make sure,rdp will not be disturbed due to that firewall only
is there any other alternate method form ms/authorized by ms , to get console if rdp is not working ?

SOLUTION

Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

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ASKER

all done, what if i am trying to rdp a machine and its coming to console,but not showing any option to put cred ?

and is there any method to get console of machine except rdp..in case facing issues with rdp?

ASKER CERTIFIED SOLUTION

Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

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ASKER

ok great,Thanks, pls also share some best troubleshooting methods if we face rdp related issues on win 2003/2008

Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

try telneting to ip address of server, port 3389

telnet <ip address> 3389

patron

ASKER

Thanks